Access to medical and dental coverage ensures you and your family stay healthy and protected

Medical and Dental Benefits

We provide opportunities for professional development, training, and career advancement to help you achieve your full potential.

Career Growth

Flexible work arrangements, including work-from-home options, allow you to balance your personal and professional life effectively.

Work-Life Balance

Annual salary increments and performance-based rewards reflect our appreciation for your hard work and dedication.

Recognition and Rewards

Participate in CSR events, sports tournaments, and festive celebrations to build connections and enjoy a vibrant workplace culture.

Employee Engagement

CMA CGM Malaysia

CMA CGM Malaysia Sdn. Bhd. is the Malaysian entity of CMA CGM Group headquartered in Marseille – France, has a strong presence in Malaysia with its 5 offices beside its representation in Kuantan, East Malaysia, Brunei and assisting customers with their requirements ex Southern Thailand (via Penang).
In addition to its maritime offer including dangerous, regulated (reefer) and oversized goods, CMA CGM Malaysia provides its customers with a comprehensive door-to-door service, tailor made warehousing, insurance and customs clearance solutions as well as rail and airfreight options. With own container depot located at Port Klang, Johor and dedicated depot at Penang, its capable to provides excellence container inventory management services to customer.

Source: <a href="https://www.cma-cgm.com/local/malaysia" target="_self">CMA CGM Website</a>

Who We Are

The pursuit of EXCELLENCE in every area&nbsp;
As a leader in our industry, we owe it to ourselves to engage in a perpetual quest for excellence at every level of our organization. One that ranges from operational excellence all the way to excellence in environmental protection, as well as achieving excellence in interactions with our customers, our suppliers and our staff members. It sets a standard for everyone and is an objective for our Group.&nbsp;

EXEMPLARITY in every situation&nbsp;
With its global presence, along with the key role it plays in driving the global economy, the CMA CGM Group and all its employees must lead by example. That means upholding the highest standards in their daily tasks as well as in the strategic decisions they make.&nbsp;

IMAGINATION to invent the transport and logistics solutions of the future&nbsp;
In a fast-moving world that poses multiple challenges, the ability to challenge and reinvent oneself, and to think outside the box, is crucial if our Group is to keep growing in a sustained manner. Imagination must be synonymous with an open mind and the acceptance of people’s differences.&nbsp;

BOLDNESS to always go above and beyond&nbsp;
Boldness has long been one of the Group’s core values. It is inherent to our entrepreneurial mindset and to our passion for development. Boldness, which enables us to reach beyond our limits, never settle and always overcome every obstacle, plays a fundamental role in our ongoing development.&nbsp;

Source: <a href="https://www.cma-cgm.com/about/the-group" target="_self">CMA CGM Website</a>&nbsp;

Our Values

<div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom29103b78e1364368bacb4; font-size:14px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> ID:&nbsp; 558033 </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom29103b78e1364368bacb4; font-size:14px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> Location:&nbsp; Kuala Lumpur, MY <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom0be941fb873c428490c54; font-size:36px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> <h1> Customer Service Officer </h1> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom29103b78e1364368bacb4; font-size:14px;"> <div class="row"> <div class="col-xs-12 fontalign-justify"> Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Summary: You will be supporting the Customer Service Supervisor to manage the customer to effectively execute and achieve customer satisfaction via End-to-End process. You need to equipped with a good knowledge of the company’s systems, processes, shipping regulatory requirements and corporate policies, the Customer Service Representative owns and takes a leading role in shipment management processes. As an integral part of Sales, Documentation and Operation interface, you need to provide the customers with an efficient one-point contact , will manage customers’ shipments involving bookings, documentation or operation issues, actively engage and ensure the seamless flow of customer’s shipments. You are expected to deliver customer requirements accurately and timely while ensuring customer satisfaction. You will take ownership to enhance work efficiencies by continuously improving work processes and encouraging customers to use CMA CGM e-Biz products. By being thorough and vigilant, you will effectively help to reduce Abandon Call and prevent service failure which incurs recovery costs. You will take the lead in liaising with appropriate internal and external parties to promptly resolve issues or to provide the needed information. &nbsp; Work schedule should align with Singapore Public Holidays, with Saturday and Sunday as off/rest days. Working hours align with Singapore office 9am-6pm &nbsp; Your Main Responsibilities are, but not limited to: &nbsp; Customer Service (70%) <ul> <li>Exception handling, problem resolution and continuous improvement.</li> <li>Meet all call and email turnaround times as required to ensure high customer satisfaction level.</li> <li>Expediently handles all customer interactions.</li> <li>Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.</li> <li>Manage accounts based on customer facing activities</li> </ul> &nbsp; &nbsp;Operations (30%) <ul> <li>Manage operational requests (re-export, return cargo, DIT, Diversion, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases)</li> <li>Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.</li> <li>Coordinate operational transaction / stowage requirements</li> </ul> &nbsp; Minimum Requirements: <ul style="margin-bottom:11.0px"> <li>Minimum a degree Holder in any discipline with at least 3 years working experience in the freight forwarding/logistics industry;</li> <li>Good communication and presentation skills;</li> <li>Strong proficiency in MS Office, MS Excel, knowledge in Macro will be advantageous&nbsp;</li> <li>Meticulous and service-oriented;</li> <li>Good interpersonal skills;</li> <li>Analytical, independent and team player</li> <li>Pleasant voice and personality</li> <li>Able to communicate in Mandarin </li> </ul> Come along on CMA CGM’s adventure ! </div> </div> </div> </div> <style type="text/css"> .buttontexte75ea3efaa2e5ba9 a{ border: 1px solid transparent; } .buttontexte75ea3efaa2e5ba9 a:focus{ border: 1px dashed #e20101 !important; outline: none !important; } </style> <div dir="auto" style=" " class="buttontext buttontexte75ea3efaa2e5ba9 rtltextaligneligible center unmodified backgroundimage5c1131e4-e01e-4430-b6e0-1 backgroundcolor61a70687e2be88e8 linkcolor linkhovercolor displayD "> <div class="inner " style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </div> </div> <style type="text/css"> .buttontext854828d9dec16979 a{ border: 1px solid transparent; } .buttontext854828d9dec16979 a:focus{ border: 1px dashed #e20101 !important; outline: none !important; } </style> <div dir="auto" style=" " class="buttontext buttontext854828d9dec16979 rtltextaligneligible center scaled backgroundimage5c1131e4-e01e-4430-b6e0-1 backgroundcolor61a70687e2be88e8 linkcolor linkhovercolor displayTM "> <div class="inner " style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </div> </div>

This job is for a Customer Service Officer in Kuala Lumpur. You might like this job because you&#x27;ll support customers in shipping, solve problems, and improve processes, all while working for a global shipping leader committed to sustainability.

    ID:   558033          Location:     Kuala Lumpur, MY              Customer Service Officer            Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, l...

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Company Profile

CMA CGM Malaysia