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Supporting diverse talent

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Career development

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Cognizant Propel Program

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn to execute on their digital priorities, we focus on IoT, AI, Software Engineering and Cloud—the technologies that are changing the nature of business.
Source: <a href="https://www.cognizant.com/my/en/about-cognizant" target="_self">cognizant.com</a>

Who We Are

Our values form the bedrock of our culture and define how we work together to serve our stakeholders.
Start with a point of view
I apply my expertise to gain trust, and lead our clients forward.
Seek data, build knowledge
I use facts to guide my actions and decisions.
Always strive, never settle
I act with agility and creativity, determined to stay one step ahead.
Work as one
I deliver ideas that draw upon the full power and scale of Cognizant.
Create conditions for everyone to thrive
I include, enable and invest in everyone around me.
Do the right thing, the right way
I always make the ethical choice.
Source: <a href="https://www.cognizant.com/us/en/about-cognizant/culture-and-values" target="_self">cognizant.com</a>
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Our Values

<li>Provide exceptional customer support by utilizing Japanese language skills to communicate effectively with clients.</li><li>Assist in resolving customer inquiries and issues promptly ensuring a positive experience.</li><li>Collaborate with team members to develop strategies for improving customer service processes.</li><li>Maintain accurate records of customer interactions and feedback to enhance service delivery.</li><li>Utilize domain knowledge in customer support to identify areas for improvement and implement solutions.</li><li>Engage with customers to understand their needs and provide tailored solutions.</li><li>Support the team in achieving service targets and objectives through effective communication and problem-solving.</li><li>Contribute to the development of training materials and resources for customer support staff.</li><li>Monitor customer satisfaction levels and provide insights for continuous improvement.</li><li>Participate in team meetings and contribute ideas for enhancing customer support strategies.</li><li>Ensure compliance with company policies and procedures in all customer interactions.</li><li>Stay updated on industry trends and best practices in customer support to enhance service quality.</li><li>Foster a positive work environment by collaborating with colleagues and sharing knowledge. Qualifications</li><li>Demonstrate proficiency in speaking reading and writing Japanese to facilitate effective communication with clients.</li><li>Possess strong problem-solving skills to address customer inquiries efficiently.</li><li>Exhibit excellent interpersonal skills to build rapport with customers and team members.</li><li>Show adaptability and willingness to learn new processes and technologies.</li><li>Have a keen attention to detail to ensure accuracy in customer interactions.</li><li>Display a customer-centric approach to deliver exceptional service experiences.</li>

This job is for a Process Executive who speaks Japanese. You might like this job because you&#x27;ll help customers solve problems, work with a supportive team, and improve services while using your language skills in a dynamic environment!

Kerja ini adalah sebagai Eksekutif Proses yang berbahasa Jepun, di mana anda akan menyokong pelanggan dengan menggunakan kemahiran bahasa Jepun. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk membantu orang lain, menyelesaikan masalah mereka dengan pantas, dan bekerja dalam pasukan untuk meningkatkan pengalaman pelanggan.



-Provide exceptional customer support by utilizing Japanese language skills to communicate effectively with clients.

-Assist in resolving customer inquiries and issues promptly ensuring a positive experience.

-Collaborate with team members to develop strategies for improving customer service processes.

-Maintain accurate records of customer interactions and feedback to enhance service delivery.

-Utilize domain knowledge in customer support to identify areas for improvement and...

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