Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
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Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1633835EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16338350" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Associate Manager, B2B Sales Support (English Speaker)Job DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for an Associate Manager, B2B Sales Support (English Speaker) to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.You Will<ul><li>Manage and supervise the day-to-day personnel activities of a team (average of fifteen Sales Support Specialists at varying levels), including: monitoring and reviewing staff performance, managing staffing level and related matters</li><li>Manage the business Key Performance Indicators (KPIs) through creating and monitoring a variety of reports to measure productivity and SLA compliance for specific client needs, with low to moderate level of complexity</li><li>Sales Support Specialist Performance Management: Conduct periodic performance reviews with all direct reports and adhere to the performance management process</li><li>Develop reinforced training practices to build knowledge and skills across the team</li><li>Run frequent team huddles to coach, motivate, and prioritize on key activities for the day or week</li><li>Lead internal operational cadence with sales counterparts to drive desired business outcome</li><li>Ensure all new hires in their team complete the Onboarding Certification Program</li><li>Lead, coach, and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction</li><li>Upkeep of documentation which includes knowledge base, process documents, and all review records</li><li>Act as a point of escalation for support-related issues and work with relevant parties (internal and or external) towards resolution</li><li>Establish regular, timely, and clear communication with sales and support teams and/or client, where applicable</li><li>Collaborate with cross-functional teams and management to optimize sales processes and systems</li><li>Manage shift scheduling to ensure sufficient support coverage</li><li>Ensure high level of professionalism during all interactions with team and client</li><li>Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met</li><li>Possess an understanding of simple to moderate complex client environment(s) and expectations to successfully deliver to strategic client objectives</li><li>Other duties, as assigned</li></ul>You Are/Have<ul><li>Malaysia citizen</li><li>Graduates with a Diploma/Degree, minimum of 5 years relevant working experience in BPO industry (preferred)</li><li>Ability to manage, prioritize, and communicate competing deadlines</li><li>Ability to multi-task in a high-volume transactional environment</li><li>Ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements</li><li>Ability to work effectively across different functions within CNX SREV Malaysia Sdn Bhd and external clients</li><li>Consistent track record of success with a passion for exceptional customer experience and driving team results</li><li>Demonstrated ability to communicate quickly and succinctly in CRM workflow, email, voice and instant messaging (IM)</li><li>Experience with process improvement/standardization</li><li>Strong working knowledge of Microsoft Office Suite. Specifically, intermediate Excel and PowerPoint skills required</li><li>Microsoft Dynamics CRM or comparable CRM systems experience</li><li>Results-driven, analytically proficient with an operational outlook</li><li>Good listening and problem-solving skills</li><li>Excellent verbal and written communication skills, both internally and externally</li><li>Display high level of integrity and professionalism at all times</li><li>Understanding of client environments</li><li>Proven aptitude to learn new technology and data</li><li>Prior experience with Salesforce.com preferred</li><li>Prior people management, leadership, and coaching skills preferred</li></ul>Privacy and Information security<ul><li>Adhere security requirements in the process.</li><li>Protect the privacy of personal information.&nbsp;</li></ul>Our Benefits and Perks<ul><li>Group Term Life Insurance</li><li>Group Health Insurance with coverage for dependents</li><li>Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)</li><li>Employee Assistance Program</li><li>Rewards and Recognition Program</li><li>Learning and Development Program</li><li>Fun &amp; Diversity Employee Engagement </li></ul>Accommodation and DiversityWe have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.Other information <ul><li>Working Arrangement: Hybrid with full WFH starting Aug 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Mondays </li><li>Working Hours: Monday to Friday, 9:00 AM - 6:00 PM </li><li>Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur</li></ul>If this sounds like an interesting opportunity, hit apply!*Only shortlisted candidates will be contactedLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-wpr-lazyrender="1" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1633835EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16338350" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is about being an Associate Manager for B2B Sales Support at Concentrix. You might like this job because you&#x27;ll lead a team, engage with clients, and enjoy great training while making a real impact in a supportive environment!

 Apply Now  Job Title:Associate Manager, B2B Sales Support (English Speaker)Job DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Associate Manager, B2B Sales Support (English Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced insi...

Associate Manager, B2B Sales Support (English Speaker)

Concentrix Cvg Malaysia

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Concentrix Cvg Malaysia