Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
&nbsp;
Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div data-rocket-location-hash="01625f60094c6195991ab2ef529e0c5c" class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1615740EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16157400" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Specialist, Renewal SalesJob Description<div data-rocket-location-hash="e84cd5891b7c31b893b00168cf9e4a2a"><div data-rocket-location-hash="97b885b7758724e10d19fa913d5eb49e">Responsibilities:</div></div><div><div><div><div><div><div><div><div><div><ul><li>Act as the focal point of contact for post-sales installed-base support services sales.</li><li>Build an aftermath (post-sales) pipeline through relevant reports, executive introductions, or personal networks.</li><li>Work independently to educate and create awareness on support services for existing channel partners and customers – value proposition and key selling points – and articulate the support services portfolio and benefits against competitors.</li><li>Understand the services and solutions business and effectively match these to the customer’s needs.</li><li>Qualification and profiling: Maximize data and reports to profile and qualify the installed base and up-sell, cross-sell, upgrade, and/or multiple services attach opportunities. Identify critical customer information, such as: customers’ organization structure, installed base, competitors, key contracts, decision-makers, etc.</li><li>Profile customers’ support services needs, capturing data in relevant tools (SFDC/CRM) and then generating opportunities.</li><li>Make outbound calls to customers/partners in the pipeline to follow up on installed-base services sales opportunities and business drivers.</li><li>Engage: Receive inbound calls and/or work closely with channel partners, telemarketing teams, end customers, and/or relevant personnel (e.g., country business development manager, IPBM, end-user sales, sales specialists) to gain access to specific accounts and/or channel partners in order to manage and close opportunities in the pipeline.</li><li>Drive and manage leads/opportunities from qualification to close; manage pipeline and forecasts for assigned territories/accounts, moving leads and opportunities through the end-to-end sales cycle until opportunities are closed.</li><li>Actively create new services sales opportunities for selected customers and/or channel partners in the assigned territory via telephone and emails.</li><li>Up-sell/cross-sell/upgrade: Promote awareness of upgrades and add-on services support opportunities to customers and/or channel partners.</li><li>Engage directly with customers to sell more services – up-sell/cross-sell/upgrade/multiple services attach.</li><li>Follow processes with back-office sales support teams when needed for quotations, configurations, amendments, order booking, contract activations, and/or resolution of issues. If required, submit services deals to country teams and/or back-office teams for deal pricing, simulation, and approvals.</li><li>Efficiently handle customer and partner inquiries related to support services, quotes, pricing, etc. Build long-term relationships with customers and channel partners, improving customer experience.</li><li>Develop end customer knowledge, create services deals in SFDC/CRM with customer contact and profiling information, and continuously update progress for services opportunities accurately.</li><li>Project management skills in directing or coordinating sales support activities on complex sales.</li><li>Drive integrated planning and coordinated sales execution activities.</li><li>Leverage available capabilities to contact customers and drive sales closures.</li><li>Execute campaign follow-up and lead management.</li><li>Ensure a closed-loop customer retention process by managing and passing on customers’ needs effectively.</li><li>Create ad hoc reports when needed.</li><li>Support sales team and managers.</li></ul></div></div></div></div></div></div></div></div></div>Location:MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:English (Required)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-rocket-location-hash="37f09f554d45edfe4fc29094ce0fbf66" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1615740EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16157400" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is about being a Specialist in Renewal Sales, where you support existing customers by promoting additional services and upgrades. You might like this job because it involves building relationships and helping clients get the best solutions for their needs!

 Apply Now  Job Title:Specialist, Renewal SalesJob DescriptionResponsibilities:

-Act as the focal point of contact for post-sales installed-base support services sales.

-Build an aftermath (post-sales) pipeline through relevant reports, executive introductions, or personal networks.

-Work independently to educate and create awareness on support services for existing channel partners and customers – value proposition and key selling points – and articulate the support services portfol...

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