Continental ensures well-being with ergonomic spaces and perks like yoga, massages, and screenings, supporting health from office to production line.

Health Benefits

At Continental, we embrace hybrid work, blending home and office.

Mobile Working at Continental

Continental offers flexible working hours with part-time and flextime models, plus childcare options, making it easier to balance work and family life

Benefits for a good Work-Life-Balance

A sabbatical lets employees take a career break to travel, study, or care for family. Afterward, they can seamlessly return to their role.

A Sabbatical with Continental

Continental

<p>Tyres are the essential point of contact between a vehicle and the road. We work to ensure that your tyres will always offer excellent braking, maximum safety, and pure driving pleasure. That’s why Continental is one of the leading manufacturers of tyres in Europe.</p>
<p>But wait – there’s more! We rank among the top five automotive suppliers worldwide, with divisions specializing in brake systems; instrumentation; systems and components for chassis; vehicle electronics; infotainment solutions; and technical elastomers. We’re also one of the world’s largest passenger tyre manufacturers in the original equipment and replacement market. Worldwide, the corporation has more than 190,000 employees in 61 countries and 554 locations. That’s a big family.<br></p>
<p>As you can see, a passion for mobility is at the heart of everything we do. Our goal is to make mobility cleaner, safer, more intelligent, and affordable for everyone. As we prepare for the green future of mobility, we have set ourselves ambitious goals designed to reduce the environmental impact of our products and the vehicles that use them.</p>
<p></p>
<p>Source: <a href="https://www.continental-tires.com/my/en/" target="_self">Continental Website</a></p>

Who We Are

<p><strong>Trust: we earn the trust we give.</strong>&nbsp;</p>
<p>Trust is the basis for everything we do and the prerequisite for our success. We keep our promises. To all our employees and all stakeholders in Continental (such as customers, employees, investors, business partners, politicians and society). We are aware that trust is hard to gain and can be easily destroyed. That is why we prove at all times that the trust placed in us is worth it.</p>
<p></p>
<p><strong>Passion To Win: we have the passion to win.</strong>&nbsp;</p>
<p>Competition is our world; top performance is our goal. For we want to create value on a permanent basis. “Quality First” is a core corporate value at Continental: Our products and services always meet the highest quality standards. We overcome obstacles and boundaries. And we never let up in any of these endeavors.&nbsp;</p>
<p></p>
<p><strong>Freedom To Act: we grow with freedom and its responsibility.</strong>&nbsp;</p>
<p>We grant our employees the greatest possible freedom from the outset. At every level, we encourage their willingness to organize and to take responsibility for their work themselves. Through “Balance of Cooperation” – another core initiative – we create the right amount of centralized and decentralized responsibility.&nbsp;</p>
<p></p>
<p><strong>For One Another: we attain top value with a spirit for one another.</strong>&nbsp;</p>
<p>We believe the best teams work together to utilize each other’s strengths, diverse skills and experiences as a source of inspiration and creativity every day.</p>
<p></p>
<p>Source: <a href="https://www.continental.com/en/company/corporate-strategy/our-values/" target="_self">Continental Website </a></p>

Our Values

<p><div class="u-hide@print">   <a href="https://jobs.smartrecruiters.com/Continental/744000063029965-head-of-tcs-apac?oga=true" data-tracking-event-generic="button" data-tracking-event-generic-button="{&quot;name&quot;:&quot;applynow&quot;,&quot;url&quot;:&quot;https:\/\/jobs.smartrecruiters.com\/Continental\/744000063029965-head-of-tcs-apac?oga=true&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="button_applynow" data-tracking-event-label="https://jobs.smartrecruiters.com/Continental/744000063029965-head-of-tcs-apac?oga=true" class="c-button c-jobdetails__apply is-primary c-jobs-tooltip__button c-jobdetails__apply--1 mb-2" target="_blank"> Apply now </a> </div> <div class="c-jobdetails__share--1"> </div> <section class="c-jobdetails__section u-avoid-break-inside@print"> <h2 class="c-jobdetails__section__header" data-accordion-trigger="contentsection-job-description"> <i class="c-jobdetails__section__icon u-icon is-sm d-sm-none"> <div data-accordion-icon="contentsection-job-description"> <span class="t3js-icon icon icon-size-small icon-state-default icon-con-chevron-right" data-identifier="con-chevron-right" aria-hidden="true"> <span class="icon-markup"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 70 70"><path fill="currentColor" d="M18.77 68.11l-2.71-2.71a3.07 3.07 0 010-4.33L42.13 35 16.06 8.93a3.07 3.07 0 010-4.33l2.71-2.71a3.07 3.07 0 014.33 0L54 32.75a3.34 3.34 0 010 4.51L23.1 68.11a3.07 3.07 0 01-4.33 0z" data-name="&amp;lt;Pfad&amp;gt;"></path></svg> </span> </span> </div> </i> Your tasks </h2> <div class="c-jobdetails__section__content" data-accordion-target="contentsection-job-description"> <div class="c-readmore has-readmore is-uncollapsed" data-readmore=""> <p><strong>The location will be decided according to the final candidate's location, either Shanghai or PJ.</strong></p><p>Full responsibilly to develop the TCS APAC strategy based on the BA strategy, APAC market needs and expectations of future customer needs. Aligns the APAC strategy with the Global TCS strategy and looks for synergies with other regional strategies (EMEA, Americas).Manage TCS organization<br> ▪ Functional management of the local CS organizations in the (Region/markets)<br> ▪ Ensure mandatory/basic output of local CS organizations<br> ▪ Manage and steer additional TCS output development in line with local customer needs, competitive environment, local M&amp;S strategies and TCS strategy in an ongoing process together with M&amp;S on market and Region level&nbsp;&nbsp;&nbsp;<br> ▪ Establish a TCS development plan to ensure development of additional skills based on changing customer needs as well as succession planning for the market organizations▪ Initiate and drive implementation of customer centric warranty solutions, focused on efficiency and convenience at user interface<br> ▪ Drive the implementation of digital complaint handling in APAC<br> ▪ Ensure local warranty/complaint handling procedures in accordance with global standards<br> ▪ Ensure competitive warranty services reg. speed, attitude, availability, etc.<br> ▪ Ensure financial settlement of adjustments incl. application of goodwill policy concessions in agreement with local M&amp;S<br> ▪ Support initiation of&nbsp; actions in line with Corporate product integrity guidelines and manage local activities accordingly▪ Develop and implement toolbox of technical services along the customer journey, in accordance with the BA APAC&nbsp; strategy and the Sales &amp; Marketing organizations.&nbsp;<br> ▪ Ensure that timely and competent technical support for consumers and dealers is provided by local TCS organizations in line with the specific local requirements<br> ▪ Develop and implement a roadmap for future services along with local and TCS strategy<br> * Developl training to markets trainer&nbsp; in corporate with BA related functions( HR, PM, RnD) and local markets functions (TCS, sales, HR, Retail etc)▪ Ensure timely and reliable market feedback reg. quality/performance of defined Continental's products, also in relation to competition and market requirements<br> ▪ Regular reporting of product quality and performance information to the BA APAC and other relevant stakeholders▪ Establish effective early warning processes to identify and address product performance and market concerns in line with global standards<br> ▪ Initiate and drive product improvement processes in cooperation with R&amp;D, QM, M&amp;S and Central TCS in line with global standards▪ Ensure appropriate standardization of processes and standards within TCS APAC, utilizing best practices from the markets&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br> ▪ Develop, agree and implement the digitalization roadmap for TCS APAC&nbsp;&nbsp;▪Manage development and execution of TCS related budget of the team</p> <span class="c-readmore__button u-hide@print d-none" data-readmore-button="expand" data-tracking-event-generic="content_expand" data-tracking-event-generic-content-expand="{&quot;name&quot;:&quot;job-description&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="content_expand" data-tracking-event-label="job-description"> Read more </span> <span class="c-readmore__button u-hide@print" data-readmore-button="collapse" data-tracking-event-generic="content_collapse" data-tracking-event-generic-content-collapse="{&quot;name&quot;:&quot;job-description&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="content_collapse" data-tracking-event-label="job-description"> Read less </span> </div> </div> </section> <section class="c-jobdetails__section u-avoid-break-inside@print"> <h2 class="c-jobdetails__section__header" data-accordion-trigger="contentsection-qualifications"> <i class="c-jobdetails__section__icon u-icon is-sm d-sm-none"> <div data-accordion-icon="contentsection-qualifications"> <span class="t3js-icon icon icon-size-small icon-state-default icon-con-chevron-right" data-identifier="con-chevron-right" aria-hidden="true"> <span class="icon-markup"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 70 70"><path fill="currentColor" d="M18.77 68.11l-2.71-2.71a3.07 3.07 0 010-4.33L42.13 35 16.06 8.93a3.07 3.07 0 010-4.33l2.71-2.71a3.07 3.07 0 014.33 0L54 32.75a3.34 3.34 0 010 4.51L23.1 68.11a3.07 3.07 0 01-4.33 0z" data-name="&amp;lt;Pfad&amp;gt;"></path></svg> </span> </span> </div> </i> Your profile </h2> <div class="c-jobdetails__section__content" data-accordion-target="contentsection-qualifications"> <div class="c-readmore has-readmore" data-readmore=""> <p><strong>The location will be decided according to the final candidate's location, either Shanghai or PJ.</strong></p><ul><li>Engineering degree or equivalent education5 years of job experience in techincal industry/services, preferably in the areas of research, development, testing, sales and/or after sales services (ideally as well with another tire manufacturer, preferably in a technical or sales related function); 2 years of management experience (Team lead)• problem solving and decision-making processes</li><li>solving quality concerns together with multiple stakeholders and on different organizational levels</li><li>Project managmenent</li><li>Leading leaders</li><li>Matrix organization with functional reporting / leadership Showing persistence in an intercultural, multi-professional background environment. Experience in working in matrix organizations across hierachical levels</li></ul> <span class="c-readmore__button u-hide@print" data-readmore-button="expand" data-tracking-event-generic="content_expand" data-tracking-event-generic-content-expand="{&quot;name&quot;:&quot;qualifications&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="content_expand" data-tracking-event-label="qualifications"> Read more </span> <span class="c-readmore__button d-none u-hide@print" data-readmore-button="collapse" data-tracking-event-generic="content_collapse" data-tracking-event-generic-content-collapse="{&quot;name&quot;:&quot;qualifications&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="content_collapse" data-tracking-event-label="qualifications"> Read less </span> </div> </div> </section> <section class="c-jobdetails__section u-avoid-break-inside@print"> <h2 class="c-jobdetails__section__header" data-accordion-trigger="contentsection-additional-infos"> <i class="c-jobdetails__section__icon u-icon is-sm d-sm-none"> <div data-accordion-icon="contentsection-additional-infos"> <span class="t3js-icon icon icon-size-small icon-state-default icon-con-chevron-right" data-identifier="con-chevron-right" aria-hidden="true"> <span class="icon-markup"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 70 70"><path fill="currentColor" d="M18.77 68.11l-2.71-2.71a3.07 3.07 0 010-4.33L42.13 35 16.06 8.93a3.07 3.07 0 010-4.33l2.71-2.71a3.07 3.07 0 014.33 0L54 32.75a3.34 3.34 0 010 4.51L23.1 68.11a3.07 3.07 0 01-4.33 0z" data-name="&amp;lt;Pfad&amp;gt;"></path></svg> </span> </span> </div> </i> Our offer </h2> <div class="c-jobdetails__section__content" data-accordion-target="contentsection-additional-infos"> <div class="c-readmore" data-readmore=""> <div sr-tagline=""></div><p>Ready to drive with Continental? Take the first step and fill in the online application.</p> <span class="c-readmore__button u-hide@print" data-readmore-button="expand" data-tracking-event-generic="content_expand" data-tracking-event-generic-content-expand="{&quot;name&quot;:&quot;additional-infos&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="content_expand" data-tracking-event-label="additional-infos"> Read more </span> <span class="c-readmore__button d-none u-hide@print" data-readmore-button="collapse" data-tracking-event-generic="content_collapse" data-tracking-event-generic-content-collapse="{&quot;name&quot;:&quot;additional-infos&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="content_collapse" data-tracking-event-label="additional-infos"> Read less </span> </div> </div> </section> <div class="u-hide@print">   <a href="https://jobs.smartrecruiters.com/Continental/744000063029965-head-of-tcs-apac?oga=true" data-tracking-event-generic="button" data-tracking-event-generic-button="{&quot;name&quot;:&quot;applynow&quot;,&quot;url&quot;:&quot;https:\/\/jobs.smartrecruiters.com\/Continental\/744000063029965-head-of-tcs-apac?oga=true&quot;}" data-tracking-event="event" data-tracking-event-category="interaction" data-tracking-event-action="button_applynow" data-tracking-event-label="https://jobs.smartrecruiters.com/Continental/744000063029965-head-of-tcs-apac?oga=true" class="c-button c-jobdetails__apply is-primary c-jobs-tooltip__button c-jobdetails__apply--2" target="_blank"> Apply now </a> </div></p>

This job is for a Head of TCS APAC, where you&#x27;ll shape strategies for customer support in Asia-Pacific. You might like this job because it offers the chance to lead innovative digital solutions and impact customer satisfaction while working in a global team.

    Apply now                Your tasks    The location will be decided according to the final candidate's location, either Shanghai or PJ.Full responsibilly to develop the TCS APAC strategy based on the BA strategy, APAC market needs and expectations of future customer needs. Aligns the APAC strategy with the Global TCS strategy and looks for synergies with other regional strategies (EMEA, Americas).Manage TCS organization
 ▪ Functional management of the local CS organizations in the (Regio...

Head of TCS APAC Job ID: REF82785A

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