Credit control, student collection, managing student fee payments, ensuring timely collection of outstanding

• To follow up with the active students and monitor the outstanding tuition fees of self-sponsored students.
• Sending reminders of outstanding tuition fees to students via emails, calls and SMS blasts.
• Update student payments in the student profile and cross-check with the bank statement and update the official receipt number.
• Coordinate with departments such as Admission, Exam Unit and Faculties.
• Checking and verifying payment clearance or outstanding balances for the Exam unit to determine whether students are allowed/disallowed to sit for examinations, collect results, etc.
• Involved in briefing and introduction for New Intake Orientation to explain finance-related matters.
• Verifying student statement of account, performing confirmation for agent commission.
• Attending and replying to students’ enquiries through emails and the helpdesk
• Negotiate payment plans with students facing financial hardship.
• Other ad-hoc duties as assigned

• Possess at least a Diploma or Bachelor’s degree in Business Administration, Accounting, Finance, or a recognized professional accounting qualification.
• 2–3 years of experience in credit control, auditing, education, or customer service roles.
• Strong customer service skills with the ability to negotiate and manage sensitive financial conversations.
• Experience in handling student accounts or financial operations in an education setting is an added advantage.
• Meticulous, organized, and able to work collaboratively across departments.