T&T FSC Collections Consultant - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is about managing collections for complex accounts, ensuring timely payments, and resolving issues. You might like this job because it involves strategic negotiation skills and working with diverse teams to improve customer relationships.

Undisclosed

Kuala Lumpur, MY +1 more…, Kuala Lumpur

Full-Time

few days ago

Job Description

Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.

Advanced Collections Strategy: Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behavior.

Exception & Root Cause Resolution: Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment.

Escalation Management: Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers.

Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.

Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.

Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations.

Reporting & Insights: Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership.

Mentorship & Enablement: Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Merchandising / Buyer

Talent Acquisition / Recruitment

Telesales / Telemarketing

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...