Job Description

Description: 

General responsibilities :

• Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources
• Implement a robust sales force effectiveness framework to govern all sales force effectiveness activities
• Execute and monitor sales force effectiveness plans and initiatives to drive sales growth and sales force productivity
• Manage the implementation of processes, tools and systems (e.g. customer relationship management, field force management system) to support sales activities
• Drive active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
• Implement a training framework for the integrated development of the sales force.
• Conduct training and initiate enhancements to training framework/programs
• Oversee the implementation of a robust reporting platform that caters to internal sales reporting requirements
• Drive continuous improvement of sales force effectiveness framework, plans, training, processes, tools, systems and reporting to effectively support sales teams
• Collaborate with sales teams to anticipate their needs and customize solutions that will increase their effectiveness
• Build and maintain long-term relationships with external vendors to ensure sustainability of services provided

Leadership responsibilities :

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Sales Force Effectiveness and DKSH behavior to achieve team/function goals
• Drive self-learning and improvement in the area of Sales Force Effectiveness and DKSH behavior as part of continuous learning

Functional skills and knowledge :

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound knowledge in the general principles of sales
• Familiarity with the sales environment is a must
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education : 

Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline

Work experience :

Minimum 5 years’ experience in similar roles.

Job Requirements