Customer Service Officer (Malacca)
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This job is for a Customer Service Officer in Malacca. Handle customer inquiries, support based on language preferences, process exchanges, analyze feedback. You might like this job because you get to assist customers and make recommendations for improvement.
RM 2500 - RM 3000
Melaka Raya
Full-Time
few days ago
Job Description
- Handle customer inquiries through telecommunication channels.
- Support customers based on their language preferences while providing assistance.
- Attend to customer queries, complaints, and suggestions.
- Direct customers to relevant departments if necessary.
- Elevate concerns to management when unsure how to proceed.
- Process exchanges and refunds in accordance with company policies.
- Offer customers information on products or services that match their needs.
- Monitor communication records to ensure all customers receive assistance.
- Analyze feedback to identify trends and make recommendations for improvement.
- Conduct customer surveys as needed.
Job Requirements
- Fresh graduates are most welcome to apply
- Candidates must possess at least a Diploma (in any field). Customer services related will be advantaged
- Proven experience as a customer service representative, customer support representative, or similar.
- Candidate must be very fluent and able to type in English, Bahasa Melayu & Mandarin
- Computer literate.
- Ability to draft professional emails.
- Active listening skills and attention to detail.
- Solid awareness of your skillset and willingness to refer customers for help, as needed
Note : Enjoy a competitive salary of RM2500 - RM3000+, plus commission, along with exciting opportunities for overseas travel.
Skills
Company Benefits
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Company Bonding
Our companies organises company dinners, trips, and social events.
Teamwork Culture.
Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, Management Trainee
Company Profile
EU Holidays Pte Ltd
Established in 2010 by a team of passionate and innovative individuals, EU Holidays Pte Ltd has been dedicated to redefining the travel experience. From the beginning, EU Holidays aimed to provide travelers with fresh, inspiring, and high-quality travel options tailored to their diverse needs. Within five years of operation, EU Holidays expanded significantly, launching three subsidiary offices to cater to specific market segments.
In 2013, EU MICE was established to focus on corporate travel, delivering seamless solutions for meetings, incentives, conventions, and events. The same year, EU Asia was launched to serve travelers exploring destinations within Asia, followed by EU Vacations in 2014 to meet the growing demand from the Malaysian market.
Despite its relative youth, EU Holidays has achieved substantial industry recognition. It was voted the Top MasterCard Supporter in NATAS Travel for three consecutive years from 2012 and awarded ‘Best Travel Agency for Europe and USA Tours’ by ESCAPE! Magazine readers. Accolades continued with the Asia Excellence Award and Singapore Excellence Award in 2013, as well as the Singapore Quality Brands award and Weekender Travellers’ Choice Award in 2014. The recognition has only grown, with EU Holidays winning Tripzillia.sg’s “Best for Europe” and “Best for USA” awards in 2015, solidifying its position as Singapore’s premier agency for Europe and USA travel.
EU Holidays is also known for its commitment to customer service excellence. The agency successfully completed the year-long Customer-Centric Initiative (CCI) and earned the prestigious Singapore Service Class certification. In 2017, EU Holidays received the Singapore Prestige Brand Award (SPBA), a testament to its dedication to quality, professionalism, and exceptional customer service. Today, EU Holidays remains committed to continuously enhancing its offerings to exceed customer expectations and deliver unforgettable travel experiences worldwide.