Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!



Monetary Rewards

In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.



Career progressions

Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.



Well Being

Our companies organises company dinners, trips, and social events.



Company Bonding

Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team! 



 Teamwork Culture.

EU Holidays Pte Ltd

Established in 2010 by a team of passionate and innovative individuals, EU Holidays Pte Ltd has been dedicated to redefining the travel experience. From the beginning, EU Holidays aimed to provide travelers with fresh, inspiring, and high-quality travel options tailored to their diverse needs. Within five years of operation, EU Holidays expanded significantly, launching three subsidiary offices to cater to specific market segments.
In 2013, EU MICE was established to focus on corporate travel, delivering seamless solutions for meetings, incentives, conventions, and events. The same year, EU Asia was launched to serve travelers exploring destinations within Asia, followed by EU Vacations in 2014 to meet the growing demand from the Malaysian market.
Despite its relative youth, EU Holidays has achieved substantial industry recognition. It was voted the Top MasterCard Supporter in NATAS Travel for three consecutive years from 2012 and awarded ‘Best Travel Agency for Europe and USA Tours’ by ESCAPE! Magazine readers. Accolades continued with the Asia Excellence Award and Singapore Excellence Award in 2013, as well as the Singapore Quality Brands award and Weekender Travellers’ Choice Award in 2014. The recognition has only grown, with EU Holidays winning Tripzillia.sg’s “Best for Europe” and “Best for USA” awards in 2015, solidifying its position as Singapore’s premier agency for Europe and USA travel.
EU Holidays is also known for its commitment to customer service excellence. The agency successfully completed the year-long Customer-Centric Initiative (CCI) and earned the prestigious Singapore Service Class certification. In 2017, EU Holidays received the Singapore Prestige Brand Award (SPBA), a testament to its dedication to quality, professionalism, and exceptional customer service. Today, EU Holidays remains committed to continuously enhancing its offerings to exceed customer expectations and deliver unforgettable travel experiences worldwide.

About EU Holidays Pte Ltd

At EU Holidays, our work culture is built around passion, teamwork, and an unwavering commitment to excellence. We believe that creating memorable travel experiences starts with fostering a dynamic, collaborative environment where innovation and customer satisfaction are at the core of everything we do.
We are a team of dedicated professionals who thrive on creativity and adaptability. Our workplace encourages each team member to bring fresh ideas, embrace new challenges, and go beyond the ordinary to make every customer’s journey exceptional. We value the unique strengths each person brings and celebrate diversity, knowing that different perspectives drive innovation and help us better serve our customers.
Continuous learning and development are integral to our culture. We support our employees' growth with opportunities for professional training, mentorship, and hands-on experiences in the travel industry. By investing in our team's skills and knowledge, we ensure that everyone at EU Holidays is empowered to lead, grow, and make a meaningful impact.
Above all, we are customer-centric. Every role in our organization plays a part in enhancing the customer experience, and our shared goal is to deliver outstanding service at every step. This dedication to quality has earned us numerous industry awards, which we view as collective achievements, celebrating the hard work and dedication of our team.
At EU Holidays, we are more than colleagues – we are a family united by a shared passion for travel and a commitment to making dreams come true. Our culture is what fuels our success, and it’s what drives us forward every day.

Our Work Culture at EU Holidays

<ul>
<li>Handle customer inquiries through telecommunication channels.</li>
<li>Support customers based on their language preferences while providing assistance.</li>
<li>Attend to customer queries, complaints, and suggestions.</li>
<li>Direct customers to relevant departments if necessary.</li>
<li>Elevate concerns to management when unsure how to proceed.</li>
<li>Process exchanges and refunds in accordance with company policies.</li>
<li>Offer customers information on products or services that match their needs.</li>
<li>Monitor communication records to ensure all customers receive assistance.</li>
<li>Analyze feedback to identify trends and make recommendations for improvement.</li>
<li>Conduct customer surveys as needed.</li>
</ul>

This job is for a Customer Service Officer in Malacca. Handle customer inquiries, support based on language preferences, process exchanges, analyze feedback. You might like this job because you get to assist customers and make recommendations for improvement.

Customer Service

Customer Service Desk

Customer Service Training

Human Services

Travel Arrangements

Travel Planning

Group Travel

Corporate Travel Management

Mandarin Chinese

Cantonese Chinese




-Handle customer inquiries through telecommunication channels.


-Support customers based on their language preferences while providing assistance.


-Attend to customer queries, complaints, and suggestions.


-Direct customers to relevant departments if necessary.


-Elevate concerns to management when unsure how to proceed.


-Process exchanges and refunds in accordance with company policies.


-Offer customers information on products or services that match their needs.

...

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Company Profile

EU Holidays Pte Ltd