Be part of a truly pioneering technology company with innovation, collaboration and empowerment at the heart of what we do.

Career advancement

We make space for people to explore and innovate, creating a flexible environment that encourages creativity.

Forward-thinking culture

With a flexible environment that encourages testing and learning, we foster innovative and creative solutions.

Flexwork

Global Blue

Meet Global Blue
At Global Blue, we believe the shopping experience drives performance, and this is central to our services.
Our story started over 40 years ago, pioneering Tax Free Shopping. Today, we provide state-of-the-art solutions within these businesses: Tax Free Shopping, Payments and Post-Purchase.
Global Blue is committed to enhancing the shopping experience and driving retailer performance. 
Today, we leverage our integrated software and data alongside insights to bring value to every step of the journey and take shopping further.
Source: <a href="https://www.globalblue.com/en/about-us" target="_self">globalblue.com</a>

Who We Are

We are committed to crafting a sustainable economic model that honors our ethical and moral obligations to our stakeholders.​
Our CSR strategy is born from a shared aspiration to enhance our operations, engaging every level of the company hierarchy.
Our CSR approach is based on three fundamental pillars. Each pillar is supported by a comprehensive action plan for which we will identify quantifiable objectives to achieve in the coming years:
<ul>
<li>Environmental pillar - reduce our environmental footprint;</li>
<li>Ethics pillar - be the most reliable technology &amp; business partner in our industry;</li>
<li>Social pillar - provide fair, well-balanced and enriching working conditions</li>
</ul>
Source: <a href="https://www.globalblue.com/en/about-us/company/corporate-responsibilty" target="_self">globalblue.com</a>

Our Values

Key ResponsibilitiesMerchant Lifecycle Management<ul><li>Execute end-to-end merchant onboarding across all relevant business systems.</li><li>Process merchant information updates and decommissioning requests in accordance with internal protocols.</li><li>Ensure all merchant data is accurately captured and maintained.</li></ul>Operational Support<ul><li>Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).</li><li>Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.</li><li>Conduct checklist-based verification for financial data accuracy.</li></ul>Issue Resolution &amp; Collaboration<ul><li>Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.</li><li>Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.</li></ul><div></div>Reporting &amp; Collaboration<ul><li>Direct reporting line to the&nbsp;Service Operations Manager – Malaysia.</li><li>Cross-functional collaboration with Implementation and Customer Care teams.</li></ul>Candidate ProfileEducation &amp; Experience<ul><li>To keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantage</li><li>Bachelor’s degree in business administration, Management, Accounting, or a related field.</li><li>Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply.</li></ul>Technical &amp; Professional Skills<ul><li>High level of accuracy in data entry and information management.</li><li>Proficient in Microsoft Office applications, particularly Excel and Outlook.</li><li>Strong written and verbal communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Analytical mindset with sound problem-solving capabilities.</li><li>Professional demeanor with the ability to build and maintain effective working relationships.</li></ul>

This job is all about helping businesses get set up to sell online. You’ll manage merchant info, solve problems, and work with different teams. You might like this job because you’ll get to interact with diverse cultures and build valuable skills!

Key ResponsibilitiesMerchant Lifecycle Management

-Execute end-to-end merchant onboarding across all relevant business systems.

-Process merchant information updates and decommissioning requests in accordance with internal protocols.

-Ensure all merchant data is accurately captured and maintained.Operational Support

-Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).

-Apply and verify financial updates, including f...

Merchant Onboarding Operator

Global Blue

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Global Blue