Job Description

Job Responsibilities:

·       Develop training materials for new models and specific technical courses.

·       Organize, conduct, and deliver training and assessments to fleet customers, service personnel and Technicians.

·       Collect feedback from trainees and service managers about training courses for further improvement.

·       Ensure dealers’ Technicians & service personnel have all necessary trainings and certification requirements.

·       Ensure dealers’ best service quality by providing timely / up-to-date training according to market trend/requisition.

·       Provide technical resolution and support to dealers, fleet customers, and internal department via online and/or on-site. (Including: technical investigation, root cause analysis and propose countermeasure).

·       Analysis of key market indicators (warranty, VOC, DMS data etc.) to identify/early detection of vehicles’ quality/technical issues.

·       Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.

·       To implement and provide technical administration/information for dealers which included service/technical information and bulletin, field report and countermeasure action plan deployment.

·       Ensure dealer and customer satisfaction by providing excellent field service and technical advice.

·       Plan and perform dealer’s workshop improvement activity in term of operations.

·       Plan and perform Workshop Tools and Equipment audit at service dealers.

·       Representative for the company in dealing with Headquarters in terms of Technical related matter.

·       Prepare, analyze and monitor dealer KPI report.

·       Support for any company event which is related to operations and explanation.

·       Plan and control section budgeting.

·       Prepare daily, weekly and monthly reports to the management.

·       Perform related duties as assigned or as the situation dictates.

Job Requirements

 Requirements:

·       Candidate must possess at least Degree in Engineering or equivalent.

·       Required language(s): Bahasa Malaysia, Chinese, English.

·       Ability to speak and write in Mandarin is a plus. We are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.

·       At least 5 year(s) of working experience in the related field is required for this position.

·       Preferably with working experience in automotive industry.

·       Excellent oral and written communication & negotiation skills.

·       Intermediate or advanced Microsoft Office skills.

·       Applicants must possess a valid driving license for regular travelling.

·       Applicants must be willing to work in Kuala Lumpur.

·       Full-time position.

Employee Benefits:

• Annual Leave
• Sick Leave
• Maternity/Paternity Leave
• Compensatory leave
• Examination leave
• Pilgrimage holidays
• Transportation allowance
• Meal allowance
• Company laptop
• Annual health checkup
• Medical & Dental Insurance (cover spouse & child too)
• Sick visit
• Funeral allowance
• Vouchers or gifts for Employee's birthday/marriage /give birth
• Workplace activity
• Annual commendation
• Career Development
• Gym facility in office building

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

Skills