Your task achievement will be rewarded with Incentives, Comissions, and Performance Bonus!



Monetary Rewards

We encourage open communication whereby everyone is free to voice out their opinions, suggestions or new ideas to help develop the company.

Open Communication

Want a job that gives you work-life balance? Look no further! We are Here! 


Work-Life Balance

In our fast pace working enviroment, we acknowledge your hard work and support by providing career path for your future.


Career progressions

Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.



Well Being

Greystone Management Sdn Bhd

Welcome to Greystone Management Sdn Bhd, a dynamic force in the property industry and a premier accommodation management company based in the vibrant heart of Kuala Lumpur. Established in 2016 by a visionary with extensive experience in the real estate sector, our journey began with a passion to redefine the standards of accommodation services in Malaysia.
Inspired by experiences during travels abroad, we recognized the need for a dedicated and customer-centric approach to property management. From the outset, our mission has been clear – to provide unparalleled service to our clients, ensuring their comfort, satisfaction, and peace of mind.
At Greystone Management, excellence is not just a goal; it's our commitment. We take pride in our rapid ascent to becoming one of Kuala Lumpur's fastest-growing accommodation management companies. Our dedicated team works tirelessly to deliver a seamless and tailored experience, setting us apart as leaders in the industry.
We understand the importance of creating spaces that feel like home, whether for short-term stays or long-term residencies. With a keen focus on quality, innovation, and customer satisfaction, we continually evolve to meet the ever-changing needs of our diverse clientele.
As we expand our footprint, our dedication to maintaining the highest standards remains unwavering. Greystone Management is not just a company; it's a promise of reliability, professionalism, and a commitment to excellence. Join us on this exciting journey as we shape the future of accommodation management in Kuala Lumpur and beyond.

About Us - Greystone

<ins> </ins><ins>Nurturing Excellence Through Vibrant Company Culture</ins><ins> </ins> At Greystone Management, our company culture is the heartbeat that resonates through every aspect of our organization. It is the driving force that shapes our identity and propels us towards our collective goals. Our culture is not just a set of values; it's a way of life that defines how we operate, interact, and innovate.
<ol>
<li>Collaboration and Open Communication: We believe in the power of collaboration and open communication. Every team member's voice is valued, fostering an environment where ideas flow freely, and feedback is welcomed. This spirit of openness extends across all levels of the organization, ensuring that innovative solutions and insights can emerge from any corner.</li>
<li>Mutual Respect and Diversity: Respect is the cornerstone of our culture. We celebrate diversity and recognize that our individual differences make us stronger as a whole. By fostering a culture of inclusivity, we harness the unique talents and perspectives of our diverse team, creating a richer and more dynamic work environment.</li>
<li>Transparency and Trust: Transparency is key to building trust within our team. We believe in being transparent in our actions, decisions, and communication. This not only strengthens the bond among our employees but also instills confidence in our clients, partners, and stakeholders.</li>
<li>Recognition of Achievements: We take the time to acknowledge and celebrate the achievements of our team members. Whether big or small, every success contributes to our collective journey. Recognizing and appreciating the hard work and dedication of our employees is integral to our culture of encouragement and motivation.</li>
<li>Continuous Learning and Growth: Embracing a culture of continuous learning, we encourage our employees to pursue personal and professional development. We provide opportunities for skill enhancement, training programs, and mentorship, ensuring that our team stays at the forefront of industry trends and advancements.</li>
<li>Fun and Positive Atmosphere: While we are serious about our work, we also believe in creating a positive and enjoyable work environment. Our culture encourages a healthy work-life balance and ensures that laughter and camaraderie are integral parts of our daily experiences.</li>
</ol>
In essence, the Greystone Management company culture is a living, breathing entity that evolves with our organization. It is the thread that weaves together the diverse talents and backgrounds of our team, creating a tapestry of excellence. As we continue to grow and innovate, our commitment to a vibrant and positive company culture remains unwavering – because at Greystone, we understand that our people are our greatest asset.

Our Culture and Success

<ol>
<li>Manages reservation </li>
<ol>
<li>Handling New booking, Booking Amendment, Booking Cancellation via various methods, including mail, telephone, CCS, property owners and Greystone’s management.</li>
<li>Maintain an organized system for managing reservations, ensuring accuracy and availability.</li>
</ol>
<li>Check-In/Check-Out: Assist guests with check-in and check-out through CCS or phone calls</li>
<ol>
<li>Verify guests’ reservations and assist with the check-in process.</li>
<li>Provide information about hotel facilities and any necessary assistance.</li>
<li>Manage check-out procedures, settle payments, and ensure a smooth departure process.</li>
</ol>
<li>Handling Guest Queries</li>
<ol>
<li>Respond promptly to guest inquiries via CCS, over the phone, or via email.</li>
<li>Coordinate with the property team regarding guest requests or concerns.</li>
<li>Provide information about hotel services, local attractions, transportation, and dining options.</li>
</ol>
<li>Complaint Resolution</li>
<ol>
<li>Listen attentively to guest complaints, showing empathy and understanding.</li>
<li>Take appropriate action to resolve issues, involving management if necessary.</li>
<li>Follow up with guests to ensure their satisfaction and a positive resolution.</li>
</ol>
<li>Guest Requests</li>
<ol>
<li>Fulfill guest requests promptly, whether for extra amenities, room changes, or special accommodations.</li>
<li>Coordinate with the property team regarding guest requests or concerns.</li>
</ol>
<li>Reservation Cancellations and Modifications</li>
<ol>
<li>Assist guests with modifying or canceling reservations according to hotel policies, except for OTA bookings, which guests must handle directly with the OTA.</li>
<li>Communicate any cancellation fees or terms to guests and process refunds or adjustments as needed.</li>
</ol>
<li>Payment Processing</li>
<ol>
<li>Handle guest payments, process invoices, and accurately manage billing information.</li>
<li>Collect the deposit during check-in via bank transfer or credit card. For cash payments, instruct guests to pay directly at the counter (for properties with a counter); otherwise, inform the person in charge at the property to collect the payment.</li>
</ol>
<li>Maintaining Records</li>
<ol>
<li>Keep detailed and accurate records of guest interactions, requests, reservations, and payments.</li>
<li>Use hotel management software or systems to update and maintain databases.</li>
</ol>
<li>Collaboration</li>
<ol>
<li>Coordinate with other departments to ensure a seamless guest experience.</li>
<li>Communicate guest needs or special requests to relevant staff members.</li>
</ol>
<li>Up-selling and Promotions</li>
<ol>
<li>Inform guests about additional services, upgrades, or promotions available during their stay.</li>
<li>Encourage guests to consider additional amenities or services that could enhance their experience.</li>
</ol>
<li>Daily Report/ Printing</li>
<ol>
<li>Prepare reports according to operational needs. For example, the night shift prepares daily departure invoices for OTAs and submits them to finance, sends check-out messages to all departing guests, sends the arrival guest list to Scarletz, and sends the departure guest list to Colony and 99, among other tasks.</li>
</ol>
</ol>

This job is a Reservation/Customer Service Assistant in Bangsar. You might like this job because you&#x27;ll manage reservations, handle guest inquiries, resolve complaints, process payments, and ensure a seamless guest experience through collaboration with various departments.

Customer Service

Problem Solving

Troubleshooting (Problem Solving)

People Management

Call Center Experience




-Manages reservation 



-Handling New booking, Booking Amendment, Booking Cancellation via various methods, including mail, telephone, CCS, property owners and Greystone’s management.


-Maintain an organized system for managing reservations, ensuring accuracy and availability.



-Check-In/Check-Out: Assist guests with check-in and check-out through CCS or phone calls



-Verify guests’ reservations and assist with the check-in process.


-Provide information about hotel faci...

Reservation/Customer Service Assistant (Bangsar)

Greystone Management Sdn Bhd

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Company Profile

Greystone Management Sdn Bhd