Our Biasiswa program provides essential financial support, ensuring students have the resources to excel in their studies and pursue careers.

Scholarship program

We want to be that bridge to help every Malaysian achieve their financial dreams and career aspirations.



Where dreams take flight

It all starts here - where we take your pocketful of dreams,
and bring you closer to making it real.

Professional growth

GXBank

We believe that every Malaysian deserves a chance at turning dreams into extraordinary realities. 
As the first of the five digital bank licence applicants to receive the approval to commence operations from the BNM, we have an opportunity to build a bank that changes the game.
Born from technology and with a dynamic ecosystem approach to data, we are in a unique positions to disrupt banking with innovation and bring communities forward.
We’re here to help you take that first leap. Leveraging technology to give you the edge to get ahead financially. Because we believe in what you will do.&nbsp;
Source: <a href="https://gxbank.my/about-us" target="_self">gxbank.my</a>

Who We Are

Cinta
We love our community, our bank and we pour our hearts and minds into innovation that change how Malaysians can live.
Curiosity
We will not stop asking the hard questions in the pursuit of the right solutions, so that you will always have the best that we can offer.
Courageous
We challenge the old ways and embrace and obstacle or hurdle in order to build a sustainable business that is fair for all Malaysians.
Source: <a href="https://gxbank.my/our-leadership" target="_self">gxbank.my</a>

Our Values

<div data-automation-id="jobPostingDescription" class="css-188evlt"><h2>Get to know our Company:</h2>GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.<h2>Get to know the Role:</h2>We are seeking a proficient and detail-oriented Business Banking Operations Manager with expertise in Micro, Small, and Medium Enterprises (MSME) for our digital banking platform. In this role, you will be pivotal in managing the internal operations of our digital bank, ensuring smooth and efficient handling of MSME banking processes without reliance on extensive technical infrastructure.<ul><li>Operational Oversight: Oversee all internal operations related to MSME banking on our digital platform, including account opening, transaction processing, and ad-hoc handling.</li><li>Process Management: Develop and implement streamlined processes and workflows for MSME banking operations, leveraging digital journey coupled with manual handling techniques to ensure efficiency and accuracy.</li><li>Quality Assurance: Conduct regular quality checks and audits to ensure compliance with regulatory requirements, internal policies, and service level agreements.</li><li>Issue Resolution: Act as a point of escalation for complex customer edge-cases, complaints, and operational issues, providing timely and effective resolution to maintain high levels of outcome.</li><li>Training and Development: Provide training and guidance to operations staff members to enhance their knowledge and skills in MSME banking processes and procedures.</li><li>Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the performance of MSME banking operations, analysing data to identify areas for improvement and optimisation.</li><li>Risk Management: Identify and mitigate operational risks associated with MSME banking activities, implementing controls (e.g. maker-checker) and safeguards (e.g. access control) to ensure the security and integrity of customer data and transactions.</li><li>Collaboration: Work closely with cross-functional teams, including product development, business, and customer service, to align MSME banking operations with overall business objectives and strategy.</li></ul><h2>The Day-to-Day Activities:</h2><ul><li>Process deposit and loan application, closely follow up on customer submissions until opening of business account or disbursement of the loans are completed.</li><li>Improve MSME customers' journey to contribute to higher growth of the MSME portfolio through more seamless user experience.</li><li>To achieve satisfactory completion rate of all assigned tasks on MSME products.</li></ul><h2>The must haves:</h2><ul><li>Bachelor's degree in Business Administration, Finance, Economics, Engineering or related field.</li><li>Minimum of 5 years of experience in banking operations, with a focus on MSME clients.</li><li>Strong understanding of MSME banking processes and procedures, with experience in manual handling within a digital banking environment.</li><li>Possess prior experience and exposure in processing of business loan applications, will be an added advantage &amp; preferred.</li><li>Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.</li><li>Good communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.</li><li>Knowledge of regulatory requirements and compliance standards governing MSME banking operations.</li></ul></div>

This job is a Banking Operation Team Lead for MSME at GX Bank Berhad, the first digital bank in Malaysia. You might like this job because you&#x27;ll oversee MSME banking processes on a digital platform, focusing on efficiency and compliance.

Get to know our Company:GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and busine...

Banking Operation Team Lead - MSME

GXBank

Manager - Customer Support & Training (Credit Management Group)

AEON Credit Service (M) Berhad

Head of Operations (Digital Media)

FFF Media Group

Team Lead (Accounting)

Hiredly X

Business & Operation Assistant Lead

MyPetani

Operations Manager

YHPL Marketing Sdn Bhd

Senior Executive, Business Operations & Strategy

ZUS COFFEE

Servicing Group Head

AEON Credit Service (M) Berhad

Senior Project & Operations Executive

GREEN-i

Manager - Training & Development (Credit Management Group)

AEON Credit Service (M) Berhad

Company Profile

GXBank