Job Description

Client Support and Relationship Management

• Provide professional support for assigned accounts, understanding and fulfilling clients’ needs through effective sales techniques.
• Maintain long-term client relationships by consistently meeting deadlines, quotas, andexceeding client expectations.
• Act as the primary contact point for clients, addressing all inquiries and ensuring comprehensive support.
• Prospect for new customers and cultivate new business opportunities.
• Continuously meet clients' deadlines, quotas, and other expectations.
• Build and nurture relationships with both assigned and new clients.

Sales Strategy and Support

• Collaborate with Key Account Managers (KAM) to develop and implement sales and marketing strategies for key clients.
• Ensure achievement of monthly and yearly sell-in & sell-out targets within allocated budget constraints.
• Align with company sales directives and objectives to drive overall business growth.
• Conduct competitor analysis to inform sales strategies and set realistic targets.
• Monitor and drive growth of assigned clients by identifying and capitalizing on business trends.

Collaboration and Support

• Work closely with related departments to develop in-store visibility plans and ensure timely and effective implementation.
• Provide support to internalstakeholders, ensuring seamless coordination and execution of objectives.
• Coordinate internally to effectively execute the aforementioned objectives, fostering a cohesive team environment.

Operational Assistance

• Assist the direct manager in daily operations both within and across departments, ensuring smooth workflow and efficiency.
• Manage and resolve problems and complaints by identifying root causes and recommending improvements.
• Act as the go-to person for clients, addressing all their inquiries and concerns.
• Provide professional support by learning about and satisfying clients’ needs through effective sales support techniques.
• Undertake any other tasks or projects assigned by the superior or the company.

Job Requirements

• Bachelor’s Degree in Business Studies, Administration, Management, Marketing, or an equivalent field.
• Results-oriented, self-driven, and a strong team player.
• Excellent interpersonal and communication skills.
• Proficient in English and Mandarin (spoken, written, and comprehension).
• Proficient in Microsoft Excel.
• Fresh graduates are welcome to apply!

Skills