Job Description

This role main responsibilities are to be onsite for installation and maintenance of software applications for customers in order for streamlining their business operations. This role also required to be on standby (on-call) roster duty to support overseas users remotely or even travel to various locations overseas to provide support. 

• Required to assist with onsite installation of systems especially to new clients.
• Perform onsite training to clients and presentation to new and existing clients on product features.
• Prepare and develop of documentation on software user guide and software customisation request including software testing. 
• Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
• Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

Job Requirements

• Candidate with at least diploma in IT related field.
• At least 1 year of working experiences in the related field, L1 support.
• Good command in written and spoken English.
• Good in SQL command and networking.
• Ability in multitasking, fast learner and set priorities of work within deadlines. 
• Product training will be provided.

Skills