Customer Service Executive
Hiredly X
RECRUITMENT firm
AI-generated summary
beta
This job is about connecting with customers online, answering their questions, and keeping them engaged through messages on social media and WhatsApp. You might like this job because it combines problem-solving with creativity in marketing campaigns!
Job Description
- Responsible for all messages online, including Facebook, Instagram & XHS inquiries, comments, reviews, WhatsApp messages, etc.
- To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online.
- To understand customers’ concerns and provide relevant solutions and treatment recommendations via online to foster appointments made.
- Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
- Assist on online campaigns, including idea brainstorming for social media postings, assisting for marketing campaigns IF ANY.
- Manage monthly reports.
Job Requirements
- Open to fresh graduates
- Candidates that graduated from any background (SPM leavers/Diploma/Degree)
- Able to speak, read and write Mandarin
Skills
Customer Service
Customer Service Management
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.
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