Job Description

Our client is currently looking for a young, dynamic, and self-motivated individual to involved in Technical Pre-Sales and possibly some Post Sales implementation activities. He/She will be responsible for actively driving and managing the technology stages of the pre-sales process and be key technical advisor and product advocate for the client's products and services.

They value self-starters, with the ability to work independently, but cooperatively and enthusiastically, in what is still a start-up environment. You must have strong track record of success and enjoy working in a rapidly changing environment.

• "Solutioning" is fundamental to the this role. It is important to realize that a component of the responsibilities will include assisting the customer, Sales and
• Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate.
• Discover the customer's business needs, and position the best solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on products to multiple customer personas showing how the company will accelerate the business strategies and a path to value.
• Convey a deep understanding of the customer's architecture as it pertains to the company's solutions.
• Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy
• Develop and deliver the story of the customer experience aided by the company's technologies
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
• Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials.
• Conduct solution demonstration, and proof of concepts (POC).
• Technical proposal writing for RFI/RFQ/RFP/Presentation to be provided to customers.

Job Requirements

• Min. 2 years developed your expertise in pre-sales, technical sales, system solutioning integration or similar roles.
• Experience in platform or technology like Omnichannel Contact Center, Chatbot, VoiceBot, and Customer Relationship Management (CRM) will be added advantage.
• Experience mapping RFI/RFP requirements to software solutions.
• To be successful you must be a self-starter who can proactively engage with various stakeholders to drive success, while working towards a collective team goal.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Have strong knowledge and experience with cloud software offerings (SaaS) and preferably cloud contact centre offerings (CCaaS).
• Have experience with Artificial Intelligence (AI) concepts and technologies 
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Ability to work as part of a team to solve technical problems in varied environments
• You take proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).
• You are able to present products and ideas with ease, confidence and persistence.
• You are a highly motivated self-starter, who is hungry to win, always looking to push own limits.
• You prefer collaborative, fast-paced, entrepreneurial environment.

Skills