Job Description

  Key Responsibilities

Client Consultation & Itinerary Planning

• Conduct in-depth consultations with clients to understand their travel needs, preferences, and budget.
• Design, customize, and propose detailed travel itineraries, including tours, accommodations, transportation, and activities, with a focus on travel to Ovesea in Asian Country China, Vitenam and Indonesia. 
• Provide expert advice on destinations, visa requirements, travel insurance, and cultural nuances

Customer Service

• Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email).
• Follow up on leads to close bookings and collect deposits.
• Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction.
• Utilize the CRM system to track leads, update statuses, and log communications.

Administrative Duties:

• Maintain up-to-date client records and files.
• Stay informed about travel industry trends, destination updates, and health and safety protocols.
• Ensure compliance with company policies and industry regulations.

Job Requirements

Requirements:

•  Diploma / Degree in Tourism management / Business admin & Management or equivalent to a business-related field. 
•  Excellent command of spoken and written Chinese, English and Bahasa Malaysia.
•  Experience in inbound / outbound tour industry especially Asian eg China, Indonesia, Thailand & Vietnam.
•  Experience in airline ticketing and customer service role will be an added advantage.
•  Outspoken & soft-spoken person.
•  Good follow up skill and highly attentive to enquiry.
•  Comfortable working with computer and mobile phone in long hours
•  Basic computer skill (Outlook, excel, Wordpress)
•  Willing to travel when necessary
•  Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

Skills