Job Description

The Otesaga Resort Hotel is a Historic Hotel of America and a 4 diamond luxury hotel. The hotel's rich legacy of our landmark hotel, which was built in 1909. The Otesaga spans 700 feet of waterfront on the southern shore of Lake Otsego, the famed "Glimmerglass" of James Fenimore Cooper's novels.

The resort has 5 dining options not including In Room Dining and Banquets; to feast on seasonal fare made with farm-to-table ingredients sourced at the peak of freshness from local farms and purveyors.

Training Plan:

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Host/Greeter (2,5 months); You will learn responsibilities of the restaurant host; learn procedures for providing positive experience of guests; maintain the quality standards and supervision of the outlet staff; learn to control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures; learn to assign opening and/or closing side duties; supervise side work and ensure completed lists of set ups of all stations before departure of service staff; learn to process reservation book, take incoming telephone calls, note reservations and special requests by guests.
• Server (6 months): You will learn U.S. service standards, opening and closing duties, and department training process in various Food and Beverage outlets; learn to use point-of-sale computer system to record and track f&b items; learn to use various upselling techniques; learn to control guest checks and secure proper payment; learn U.S. standards for setup and service of large functions; learn process for mise en place;  assist with scheduling and understand process for controlling payroll and other costs; learn gratuity distribution methods; learn VIP setup and service; learn process for ensuring customer satisfaction and complaint resolution.
• Outlets Supervisor (3 months): You will learn to supervise outlet service staff; learn to assist in the development and maintenance of quality standards; interact with guests to ensure a positive guest experience; ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and service staff; handle guest complaints; ensure availability of manpower, supplies, and equipment to ensure positive guest experience; learn to assist in hiring, scheduling, supervision of cashiers, supervisors, greeters, servers and bus attendants; learn to conduct pre-meal meetings and training of employees

Job Requirements

• A hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry

Skills