No corporate agendas, political affairs. Everyone's ideas are welcome especially towards staffs benefits. Cosy ambience with relaxation spacesl.

Friendly working environment and Relaxation Spaces

Choose what to wear, as long as its professional, smart and sleek and appropriate for the occassion and agendas.

Choose what to wear

Company will sponsor the right candidates if you have the intention to further your studies.

Further Education Opportunity

Create Growth plans
Mentor/ mentee programs
Tell me what you want and need

Employee Growth Plans

Communication, Agility, Leadership
Accessing yourself and indetifying areas in which you can improve to maximize your potential.

Personal Development trainings

Staff club function to improve staff bonding through activities.

Company Socials and work parties

iDynamics Software Sdn Bhd

<div><strong>OUR VISION</strong><br>To Be The #1 Business Software Provider In Malaysia<br><br><strong>OUR MISSION</strong><br><strong>Service Quality</strong>: To provide all our clients a high level of service, ensuring all queries are attended with promptness &amp; attentiveness<br><br><strong>Knowledge Driven</strong>: Continously learning and evolving, ensuring we provide the best solutions available in our product offerings and support<br><strong><br>Strong Partnerships</strong>: Dedicated to forming long lasting partnerships with principles and clients, ensuring mutual benefits for everyone connected to iDynamics<br><br><strong>Our Awards<br>2017</strong></div><ul><li>Top Sales in KL/Central Region</li><li>Top 10 Sales Global Ranking Award</li></ul><div><br><strong>2018</strong></div><ul><li>Top Sales in KL/Central Region</li></ul><div><br><strong>2019</strong></div><ul><li>Top Sales in KL/Central Region</li><li>Sin Chew Business Service Excellence Award</li><li>Top 10 Sales Global Ranking Award</li></ul>

Why Join Us

<div>iDynamics Software is a leading solution provider of accounting, payroll, and business software to small and medium-sized businesses. We strive to strike that fine balance of working for a large, fiscally responsible, and stable company while providing a collaborative environment where you can find the ideal work-life balance.</div>

About Us

<p>&nbsp;A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth.</p>
<p><strong>Description:</strong></p>
<ul>
<li>Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction</li>
<li>Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services</li>
<li>Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team</li>
<li>Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings</li>
<li>Maintain existing customer-success metrics and data as directed</li>
</ul>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both</li>
<li>Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals</li>
<li>Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables</li>
<li>Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings</li>
<li>Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement</li>
<li>Work with sales and marketing teams to boost customer referrals and develop case studies</li>
</ul>

This job is all about building strong relationships with clients to keep them happy and successful. You might like this job because you&#x27;ll help clients thrive, tackle challenges, and drive sales growth while collaborating with a creative team!

Creative Problem Solving

Persuasive Communication

Positive Behavior Support

Proactivity

Brand Loyalty

 A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth.
Description:



-Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction


-Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services


-Develop and maintain customer-success strategies and best practices, a...

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Company Profile

iDynamics Software Sdn Bhd