AI-generated summary
beta
This job is in customer service for the travel industry, requiring Mandarin & Cantonese fluency. You might like this job because it offers attractive remuneration, inclusive benefits, and opportunities to exceed customer expectations.
Job Description
- Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
- Maintain good communication and cooperation with relevant departments
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI and SLA elements.
Perks we offer:
- Attractive remuneration package above market standards.
- KPI incentives, Transportation allowances
- 14 days AL; 14 days ML, 60 days Hospitalization leave
- EPF, SOCSO
- Health and life insurance
- Medical Claim
- Corporate deals
Job Requirements
- Able to converse fluently using Mandarin, Cantonese and English
- Able to read & write Traditional Mandarin word
- Education: SPM, UEC, O-level or; and above
- Working Hours： 24/7 Rotational Shift - 5 days working
- Preferred to have six months or more of customer service experience
- Fresh Graduates are welcome to apply
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Skills
Company Benefits
Medical & Dental Coverage
Provides employees with access to healthcare services for both medical and dental needs.
Hospitalization Insurance
Provides coverage for medical expenses by offering financial protection against significant healthcare costs.
Corporate discount
Offers employees reduced prices or special deals on products or services from partnered businesses.
Accessibility with the LRT station
Provides seamless transportation options for the employees
Good Salary Package & Incentives
Provides employees with a competitive salary in the market, alongside performance-based incentives
Rewards and Recognition Programs
Acknowledges and incentivize employees' contributions, fostering a positive work environment, boosting morale, and encouraging continued excellence.
Additional Info
Company Profile
