infinitechiropractickl

<ul>
<li>Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.</li>
<li>Provide accurate and timely information to customers regarding products, services, appointment scheduling, and company policies in Mandarin.</li>
<li>Process customer orders, payments, and returns efficiently, ensuring accuracy and adherence to company procedures.</li>
<li>Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.</li>
<li>Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.</li>
<li>Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.</li>
<li>Actively listen to customer feedback and identify opportunities to improve customer service processes and enhance the overall customer experience.</li>
<li>Collaborate with team members to achieve departmental goals and maintain a positive and supportive work environment.</li>
</ul>

• Field Mandarin customer inquiries by phone, email and in person; process orders, payments, returns and log CRM.
• Join a positive, collaborative team focused on great customer experience.
• Use Mandarin to resolve issues and elevate satisfaction!

• Melayani pelanggan Mandarin melalui telefon, emel dan bersemuka; proses pesanan, bayaran, rekod dan terjemah.
• Pasukan kolaboratif yang memberi fokus kepada pelanggan berbahasa Mandarin.
• Asah kemahiran dwibahasa, terjemahan dan CRM, mohon segera!

Customer Service

Microsoft Office

Teamwork

Communication

Self-Motivation

Administrative Support

Multitasking




-Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.


-Provide accurate and timely information to customers regarding products, services, appointment scheduling, and company policies in Mandarin.


-Process customer orders, payments, and returns efficiently, ensuring accuracy and adherence to company procedures.


-Maintain detailed records of customer interactions and transactions i...

Customer Service Representative

infinitechiropractickl

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Company Profile

infinitechiropractickl