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This job is focused on protecting customers and ensuring a secure trading environment. You might like this job because you get to develop policies, resolve disputes, and collaborate across teams to prevent fraud and policy violations.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
1. Develop and implement customer protection policies, rules, and procedures to ensure a secure and trustworthy trading environment on the platform.
2. Analyze customer complaints and disputes, providing timely resolutions while maintaining a high level of customer satisfaction. Including provide strategies on how to improve system capability.
3. Collaborate with cross-functional teams, including Legal, Customer Care, and Operations, to identify and mitigate potential fraud and policy violations
4. Design the right approach that can mitigate the root cause of an issue
Job Requirements
1. Bachelor's degree in Math, Data Science or Accounting
2. Minimum of 3 years of experience in customer protection, fraud prevention, or a similar role within the e-commerce industry.
3. Solid understanding of consumer protection laws and regulations, particularly in the context of online marketplaces.
4. Excellent analytical skills with the ability to identify patterns and trends in customer behavior and transactions.
5. Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.
6. Adaptability to work in a fast-paced, and ability to handle sensitive information with confidentiality.
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Lazada Express Malaysia
ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source:lazada.com