Annual, Medical, Birthday, Maternity, Paternity, Hospital, Marriage and Compassionate leave

Leave

Free parking and reachable by public transport

Parking

Pantry

Provide medical card for inpatient and outpatient

Medical

Accommodation

Dental

LiveIn.com

LiveIn.com is a prop-tech company in Malaysia. From building shared living communities to designing new ways of living, we are Shaping A Better Living Experience connecting homeowners and tenants under one roof as the leading long-stay rental solution provider in Southeast Asia.&nbsp;
&nbsp;
At Livein.com, you will be working a group of passionate professionals who strives for personal and professional growth, who never settle for mediocrity. One more thing, we always go miles for smiles, customer satisfaction is our utmost priority.
&nbsp;
Do more, be more. Experience something exceptional at HostelHunting, outperform our expectations and you'll move forward faster than you ever thought possible. Come ready to dream. Come eager to grow.&nbsp;
&nbsp;
What's more?
<ul>
<li>Flexi working hours</li>
<li>Fun working environment</li>
<li>Great company event and activities&nbsp;</li>
</ul>

Why Join us?

Duties and responsibilities:
As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role involves a combination of customer service, operations, and relationship-building.
Key Responsibilities:
Customer Engagement:
<ul>
<li>Proactively engage with customers to understand their needs, preferences, and feedback.</li>
<li>Foster and maintain positive relationships with customers through regular communication and personalized interactions.</li>
<li>Identify opportunities to enhance the customer experience and implement solutions.</li>
</ul>
Customer Support:
<ul>
<li>Serve as the primary point of contact for customer inquiries, providing timely and effective responses.</li>
<li>Assist customers in resolving issues, answering questions, and providing guidance on our products or services.</li>
<li>Collaborate with other departments to ensure customer concerns are addressed promptly.</li>
</ul>
Complaint Resolution:
<ul>
<li>Investigate and resolve customer complaints or issues, ensuring a fair and satisfactory resolution.</li>
<li>Document customer interactions and feedback for analysis and continuous improvement.</li>
</ul>
Product Knowledge:
<ul>
<li>Develop an in-depth understanding of our products or services to provide accurate information and recommendations to customers.</li>
<li>Stay up-to-date on product updates and changes.</li>
</ul>
Customer Feedback:
<ul>
<li>Solicit and collect customer feedback and reviews.</li>
<li>Analyze feedback to identify trends and areas for improvement, and communicate insights to the relevant teams.</li>
</ul>
Customer Satisfaction:
<ul>
<li>Monitor and report on key customer satisfaction metrics.</li>
<li>Develop and implement strategies to improve overall customer satisfaction and loyalty.</li>
</ul>
Communication:
<ul>
<li>Maintain open and transparent communication with customers via various channels, including phone, email, chat, and social media.</li>
<li>Create informative and engaging content to keep customers informed and engaged.</li>
</ul>
Training and Support:
<ul>
<li>Provide training and support to customers on using our products or services.</li>
<li>Develop and maintain customer resources, including guides, FAQs, and tutorials.</li>
</ul>

This job is about creating positive experiences for tenants in a co-living space through customer service, issue resolution, and feedback analysis. You might like this job because it involves building relationships and improving customer satisfaction.

Communication

Customer Service

Duties and responsibilities:
As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role involves a combination of customer service, operations, and relationship-building.
Key Responsibilities:
Customer Engagement:



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