When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

<h3>General</h3><ul> <li>Responsible for supervising all duties of the front desk and guest services including the concierge, transport and luggage services</li> <li>Managing outsourced vendors operations including Limousine, Taxi, Jockey, Parking and Tour Desk operations</li> <li>Responsible for the management of front office personnel such as staff training and shift scheduling</li> <li>Ensure effective implementation of the IMS policy and procedures</li> <li>Ensure continuous training and awareness of the IMS system</li> <li>Ensure OTPs are monitored and acted upon</li> <li>Identify areas of improvement through CPAR or suggestions</li> <li>Ensure operational compliance to legal regulations and other requirements</li> <li>Identification of new activities that are in relation to EASI and HIRADC.</li> </ul>Departmental<ul> <li>Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Relations, Concierge, MO Club, Telecommunications, Reservations.</li> <li>&nbsp;Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres&nbsp;&nbsp;</li> <li>Clarify duties and responsibilities of Front Office personnel and ensure that workflow is in a logical and effective manner&nbsp;</li> <li>Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues</li> <li>Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets</li> <li>Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review</li> <li>Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc.</li> <li>Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff</li> <li>Handle and response to guest complaints and comments relating to the department tactfully</li> <li>Set yearly objective, targets and program for the team &amp; monitor its effectiveness&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Adopt methods to ensure colleagues are well trained, groomed and developed for succession plan</li> <li>Adopt methods to improve the efficiency of the operation which will benefit our guests</li> <li>Adopt methods of reducing costs without affecting the level of service or product received by our guests</li> <li>Cooperate and coordinate teamwork with other departments</li> <li>Attend operations meeting and any other meetings as scheduled</li> <li>Perform any other reasonable duties as required by the Hotel Manager/ Director of Rooms</li> </ul>

This job is about overseeing front office operations, staff training, and ensuring compliance with regulations. You might like this job because it involves maximizing revenue, setting goals for the team, and improving efficiency for guest satisfaction.

General 

-Responsible for supervising all duties of the front desk and guest services including the concierge, transport and luggage services 

-Managing outsourced vendors operations including Limousine, Taxi, Jockey, Parking and Tour Desk operations 

-Responsible for the management of front office personnel such as staff training and shift scheduling 

-Ensure effective implementation of the IMS policy and procedures 

-Ensure continuous training and awareness of the IMS system ...

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