When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

<ul> <li>Prepares for day’s arrivals, accountable for knowing, acting on and obtaining new preferences</li> <li>Stays informed of when VIP/Special Attention and first time guests are arriving and greets and escorts these guest to their rooms</li> <li>Bids farewell upon guest departure</li> <li>Interacts with guests in the lobby and is visible at the front desk, lobby&nbsp; or Guest Recognition 90% of the time</li> <li>Co-ordinates amenity deliveries on the day of arrival with relevant departments for each listed guest, based on their personal guest preferences</li> <li>Attends outlet or guest-related departmental briefings on a monthly basis</li> <li>Supports the Guest Recognition Manager</li> <li>Pro- actively approaches in–house guests and develops customer relations to deliver guest satisfaction and obtain feedback on hotel services and facilities; thereafter communicates to the colleagues concerned</li> <li>Invites VIP and guest for photo taking</li> <li>Handles in-house guest information inquiries as required</li> <li>Handles possible guest complains</li> <li>&nbsp;Responsible for maintaining the Legendary Quality Experience – LQE</li> <li>Has good knowledge of F/B-Room Service amenities</li> <li>Has good knowledge of Housekeeping room check task&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Be responsible for fax machines and children’s toy inventory</li> <li>Perform any other duties as required by the Department Head from time to time</li> </ul>

This job is about making guests feel special at a hotel. You might like this job because you’ll greet VIPs, help with their needs, and ensure everyone has a fantastic stay. Your friendly presence makes their experience memorable!

 

-Prepares for day’s arrivals, accountable for knowing, acting on and obtaining new preferences 

-Stays informed of when VIP/Special Attention and first time guests are arriving and greets and escorts these guest to their rooms 

-Bids farewell upon guest departure 

-Interacts with guests in the lobby and is visible at the front desk, lobby  or Guest Recognition 90% of the time 

-Co-ordinates amenity deliveries on the day of arrival with relevant departments for each listed gue...

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