Our values don’t just hang on a wall, they define how we work together, around the world. 

Values-first culture

Encouraging the growth, development and success of our employees every day is how we will grow as a company.

Boundless opportunities

Inspired by meaningful change and environmental impact? You’ll have even more opportunities to fulfill them here.

Corporate citizenship

We’re transforming our company to be more digital and innovative to better serve our customers.

Continuous innovation

We are on a journey to address the needs of our diverse customers, employees and communities.

Diversity

Manulife

Decisions made easier. Lives made better.
Every day you face decisions about your future – decisions about education, healthcare, investing or planning for retirement.
At Manulife, we’re committed to helping you through these important life moments. It’s about giving you the confidence to make the right decisions so you can spend time on the people and things that really matter.
Source: <a href="https://www.manulife.com/en/about/index.html" target="_self">manulife.com</a>

Who We Are

Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.
Own it
We feel empowered to make decisions and take action to deliver our mission.
Think big
Anything is possible. We can always find a better way.
Share your humanity
We build a supportive, diverse and thriving workplace.
Get it done together
We’re surrounded by an amazing team. Do it better by working together.
Obsess about customers
We predict their needs and do everything in our power to satisfy them.
Do the right thing
We act with integrity and do what we say.
Source: <a href="https://www.manulife.com/en/about/our-story.html#Our%20values" target="_self">manulife.com</a>

Our Values

The OpportunityThe Manager of Policy Benefits plays a crucial role in overseeing and enhancing the efficiency of policy administration and disbursement processes, collaborate with cross-functional teams to manage risks, ensuring that customer needs are met effectively and consistently. This opportunity allows the individual to contribute directly to the organization's mission by optimizing service delivery, improving customer satisfaction, and maintaining compliance with industry standards. In this role, the manager will gain valuable leadership experience, the chance to implement innovative solutions, and the ability to make a significant impact on the company's operational success and customer relationships.Position Responsibilities: <ul><li>Oversee policy servicing operations to ensure efficient and compliant processing of policy-related transactions. Identify opportunities for process improvements and implement best practices to enhance service delivery.</li><li>Ensure disbursement requests process correctly and up to conferred authority and as per the agreed TAT</li><li>Ensure that decisions made comply with the company guidelines</li><li>Act as backup for other team members when needed</li><li>Involve and perform UAT and projects</li><li>Monitoring Daily Productivity, achieve individual KPI - minimum 100%</li><li>Handle enquiries within the agreed TAT</li><li>Prepare reports and update SOPs as and when changes occur or changes in regulations.</li><li>Check then decide close Bridger alerts or escalate alert to Compliance team timely.</li><li>Check FCRM AMLA system alerts, create cases for suspicious alert for superior review in a timely manner.</li><li>Ensure that the risk and control framework within Servicing is adhered to and effectively managed.</li><li>Conduct QAP and analyze QA results, audit results, incidents report, scenario analysis, customer complaints look for common trends and work together with Operations team for action plans.</li><li>Main PIC for RCSA, CAPs and others compliance/governance related matters relating to Servicing.</li><li>Other administrative duties and assigned duties as and when required by HOD</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in fields such as Business Administration, Finance, Risk Management, or related discipline. Or at least 5 years’ working experience in the service industry, preferably in the insurance industry.</li><li>Ability to assess risks, analyze data, and make informed decisions.</li><li>Demonstrated ability to identify, assess, and manage risks in daily operations.</li><li>Able to work long hours, public holidays and weekends when required.</li><li>Familiarity with working with AS400 systems, Power BI and Microsoft Office..</li><li>Good in English &amp; Bahasa Malaysia</li></ul>Preferred Qualifications:<ul><li>Able to plan and organize to ensure all tasks are carried out effectively and efficiently.</li><li>Able to work independently.</li><li>Good interpersonal skills.</li><li>Good working attitude and discipline.</li><li>Initiative, self-motivated, customer focused and able to work as a team.</li></ul>When you join our team:<ul><li>We’ll empower you to learn and grow the career you want.</li><li>We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.</li><li>As part of our global team, we’ll support you in shaping the future you want to see.</li></ul>About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit <a href="https://www.manulife.com/en/about/our-story.html" target="_blank" rel="noopener noreferrer">https://www.manulife.com/en/about/our-story.html</a>.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <a href="mailto:recruitment@manulife.com" target="_blank" rel="noopener noreferrer">recruitment@manulife.com</a>.<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Working Arrangement</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Hybrid

This job is a Manager of Policy Benefits where you&#x27;ll oversee policy processing and improve customer service. You might like this job because it offers leadership experience and the chance to make a real impact in a flexible, supportive environment.

The OpportunityThe Manager of Policy Benefits plays a crucial role in overseeing and enhancing the efficiency of policy administration and disbursement processes, collaborate with cross-functional teams to manage risks, ensuring that customer needs are met effectively and consistently. This opportunity allows the individual to contribute directly to the organization's mission by optimizing service delivery, improving customer satisfaction, and maintaining compliance with industry standards. I...

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