Rest & recharge with annual leave starting from 14 days!

Annual leave

Medical benefits

We encourage an always learning and upskilling culture, we'd love to subsidise or fully sponsor your learning journey!

Trainings & certifications

Work from anywhere you want, you deserve this flexibility and peace of mind!

Flexible workplace

Take ownership in what you do - what you say, do, and think matters in MOB. 

Grow with us!

Empowering culture

Embrace your individuality through your #OOTDs, we don't judge! 

No dress code 

MOB | Digital Marketing Malaysia

MOB is a social media and digital marketing agency that brings people and brands closer. Established in 2010, we are grateful to have the trust of brands from various industries like F&amp;B, retail, beauty, e-commerce, and more with social media marketing, digital campaigns, and performance marketing. We are a Preferred Facebook Marketing Partner for Agencies. We pride ourselves in converting casual browsers to serious buyers and advocates, and bridging the gap between brands and consumers, while having fun at the same time. ;) Why you'll love working with MOB If you're looking to work in a boutique agency that gives you exposure across different brands like The Coffee Bean &amp; Tea Leaf, Clarks, Taylor's University, Jotun, and more, you've come to the right place.&nbsp;

We are MOB

We don't require you to come in daily to the office. Enjoy the perks of a flexible working location as long as your job is done well. We're a pretty flat team. We are 13 strong, including us founders, and there's no real bureaucracy in the team. If you're looking for a company where what you say, do, and think matters, speak to us today.&nbsp;

You'll also love MOB because

JOB VACANCY AVAILABLE FOR - Customer Service MOB is a digital marketing agency with over 14 years of experience servicing local and regional brands such as The Coffee Bean &amp; Tea Leaf, Taylor's University, KOSÉ, Clarks and more. 
(Responsibilities) As a Customer Service at MOB, your duty will be to fulfill inquiries across our clients' various social media platforms, provide accurate information on products and services, monitor and escalate issues, and ensure all customer interactions align with our clients' company’s service standards. You will be assisting in:
<ul>
<li>Responding to all inquiries across various systems and social media platforms in accordance with the clients' company's standard of customer service and relationship management. </li>
<li>Monitor social media and online sentiment, scanning for issues and escalating them to the superior immediately when necessary. </li>
<li>Provide direct advice and feedback to customers, delivering accurate information regarding the wide range of products and related services. </li>
<li>Escalate cases, or feedback to relevant stakeholders to ensure that all service requests and inquiries are resolved and completed without fail. </li>
<li>Perform other duties related to the department's operations as directed by the superior when required. </li>
</ul>
 This job might be for you if: 
<ul>
<li>You have excellent communication skills and enjoy interacting with people. </li>
<li>You are proactive in identifying and resolving issues while maintaining a customer-focused mindset. </li>
<li>You like a flat corporate structure and flexible working locations. We don't care where you work from, so long as your job gets done one time and well.</li>
</ul>

This job is for a Customer Service Representative at MOB digital marketing agency. You might like this job because you&#x27;ll handle inquiries, monitor social media sentiment, and work in a flexible environment.

Customer Service

Customer Inquiries

Customer Support

Customer Engagement

JOB VACANCY AVAILABLE FOR - Customer Service

MOB is a digital marketing agency with over 14 years of experience servicing local and regional brands such as The Coffee Bean and Tea Leaf, Taylor's University, KOSÉ, Clarks and more.

(Responsibilities)
As a Customer Service at MOB, your duty will be to fulfill inquiries across our clients' various social media platforms, provide accurate information on products and services, monitor and escalate issues, and ensure all customer interactions ...

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MOB | Digital Marketing Malaysia