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This job is for a Customer Service Representative at MOB digital marketing agency. You might like this job because you'll handle inquiries, monitor social media sentiment, and work in a flexible environment.
RM 500
Suite 20-01 & 20-02B, Level 20, The Pinnacle, Persiaran Lagoon Bandar Sunway, 47500 Subang Jaya Selangor Darul Ehsan, Malaysia, Kuala Lumpur
Job Description
JOB VACANCY AVAILABLE FOR - Customer Service
MOB is a digital marketing agency with over 14 years of experience servicing local and regional brands such as The Coffee Bean & Tea Leaf, Taylor's University, KOSÉ, Clarks and more.
(Responsibilities)
As a Customer Service at MOB, your duty will be to fulfill inquiries across our clients' various social media platforms, provide accurate information on products and services, monitor and escalate issues, and ensure all customer interactions align with our clients' company’s service standards.
You will be assisting in:
- Responding to all inquiries across various systems and social media platforms in accordance with the clients' company's standard of customer service and relationship management.
- Monitor social media and online sentiment, scanning for issues and escalating them to the superior immediately when necessary.
- Provide direct advice and feedback to customers, delivering accurate information regarding the wide range of products and related services.
- Escalate cases, or feedback to relevant stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
- Perform other duties related to the department's operations as directed by the superior when required.
This job might be for you if:
- You have excellent communication skills and enjoy interacting with people.
- You are proactive in identifying and resolving issues while maintaining a customer-focused mindset.
- You like a flat corporate structure and flexible working locations. We don't care where you work from, so long as your job gets done one time and well.
Job Requirements
IF THE FOLLOWING DESCRIBE YOU, TALK TO US!
- Avid social media user.
- Able to speak and write in English, Malay and Mandarin fluently (additional languages are a strong plus!)
- Strong customer focus with ability to identify and solve problems without supervision
- The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role
- Strong interpersonal skills with good verbal and written communication to internal and external clients
- A curious mind and willing to learn attitude!
Skills
Company Benefits
Annual leave
Rest & recharge with annual leave starting from 14 days!
Medical benefits
Your visit to your GP is subsidised!
Trainings & certifications
We encourage an always learning and upskilling culture, we'd love to subsidise or fully sponsor your learning journey!
Flexible workplace
Work from anywhere you want, you deserve this flexibility and peace of mind!
Empowering culture
Take ownership in what you do - what you say, do, and think matters in MOB. Grow with us!
No dress code
Embrace your individuality through your #OOTDs, we don't judge!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
MOB | Digital Marketing Malaysia
MOB is a social media and digital marketing agency that brings people and brands closer.
Established in 2010, we are grateful to have the trust of brands from various industries like F&B, retail, beauty, e-commerce, and more with social media marketing, digital campaigns, and performance marketing.
We are a Preferred Facebook Marketing Partner for Agencies. We pride ourselves in converting casual browsers to serious buyers and advocates, and bridging the gap between brands and consumers, while having fun at the same time. ;)
Why you'll love working with MOB
If you're looking to work in a boutique agency that gives you exposure across different brands like The Coffee Bean & Tea Leaf, Clarks, Taylor's University, Jotun, and more, you've come to the right place.