Job Description

 Responsibility

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)– via online social network/physically.
• Provide information about our stay (PDF file, parking video, etc.).
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments (on tracking system)
• Check and adjust daily rental fee (if necessary)

Job Requirements

 Requirements

• This job is open to Malaysian only.
• Fresh graduate and SPM leavers are encourage to apply.
• Excellent hands-on skills with eye for details
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Has own transportation (Car preferred)

Skills