Ninja Van

<div>Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.<br><br>Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs &amp; stations with almost 31K staff count covering 2 million square miles.</div><div><br>Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia</div><div><br>At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry.&nbsp;</div><div><br><br></div>

About Us

<div>&nbsp;</div><div>We are passionate about breaking the bottlenecks in logistics in South East Asia and we look to deliver innovative and scalable logistics solutions to businesses of all sizes.<br><br></div><div>We understand E-Commerce, modern consumers and the need to create open, honest and seamless customer experiences.<br><br></div><div>We believe that we are the best at what we do, so come and join us in fast growing logistics industry.<br><br></div><div>There’s no way like the Ninja way.&nbsp;</div>

Our Mission

Launched in 2014, NINJA VAN is Southeast Asia's fastest growing logistics company powering businesses with innovative transport solutions. 

<ul>
<li>Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.</li>
<li>Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.</li>
<li>Work with internal stakeholders to recognize and resolve daily operational issues.</li>
<li>Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.</li>
<li>Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.</li>
<li>Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.</li>
<li>Analyse and report client status including sales trend, service level performance, service issues.</li>
<li>Own and manage rapport with existing Singapore clients from build customer trust towards crossborder service.&nbsp;</li>
<li>Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.&nbsp;</li>
<li>Assist with Singapore client inquiries related to the parcel and others.&nbsp;</li>
<li>Handle customer complaints and refunds</li>
</ul>


This job is as an Executive, Cross Border (Key Account). You&#x27;ll be the main point of contact for assigned clients, handling their inquiries, resolving operational issues, and ensuring timely deliveries. You might like this job because it involves building customer trust, analyzing sales trends, and resolving problems to avoid delays.

Manageing accounts for Singapore and China shippers, Assist with  clients inquiries related to the parcel and others. 

Client Services

Account Management




-Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.


-Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.


-Work with internal stakeholders to recognize and resolve daily operational issues.


-Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.


-Responsible for tracking of goods en-route...

Executive, Cross Border (Key Account) - Mandarin

Ninja Van

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Company Profile

Ninja Van