Job Description

• Scout for potential shippers and business opportunities within the store’s surrounding area.
• Implement local marketing efforts, in-store promotions, and outreach programs to attract new customers.
• Actively engage walk-in customers, introduce products/services, and provide solutions to convert them into loyal clients.
• Align store-level sales efforts with regional strategies set by the Area Sales Manager.
• Train store staff to upsell and cross-sell products to maximize revenue from new and existing customers.
• Encourage existing customers to refer new clients by implementing referral incentive programs.
• Drive sales and revenue growth by executing business strategies.
• Monitor store performance against sales targets and KPIs.
• Identify and implement strategies to increase foot traffic and customer retention.
• Ensure smooth day-to-day operations across all assigned stores.
• Implement and monitor standard operating procedures (SOPs).
• Optimize processes to improve efficiency and reduce operational costs.
• Ensure high customer service standards across all stores.
• Address customer complaints and implement service improvements.
• Monitor customer feedback and make necessary adjustments to enhance satisfaction.
• Recruit, train, and mentor staff.
• Conduct regular team meetings and performance evaluations.
• Develop a high-performance service culture and ensure employee engagement.
• Ensure stores comply with company policies, safety regulations, and legal requirements.
• Monitor financial reports, expenses, and operational budgets.
• Provide regular performance updates and reports to senior management.

Job Requirements

• Minimum qualifications: Diploma, with relevant industry experience.
• Work experience: More than 2 years of experience working in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
• Proven success in being a team leader of a fully functional team.
• Hands-on work experience with a proven track record in reaching and exceeding goals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
• Effective verbal communication, with the ability to serve a wide range of customers.
• Own transportation required.

Skills