Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance 

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off 

Helps you plan for your future with employer-matched contributions to your retirement fund.

Retirement Savings Plan 

Ntt Malaysia Digital Business Solutions Sdn. Bhd.

NTT DATA Business Solutions Malaysia leverages extensive industry expertise to be a trusted partner in overcoming digital challenges, focusing on SAP solutions and technology to drive innovation and business growth.

Source: <a href="https://nttdata-solutions.com/my/" target="_self"><ins>https://nttdata-solutions.com/my/</ins></a>

About Us

NTT DATA Business Solutions fosters a culture centered on togetherness, innovation, trust, and sustainability, emphasizing collaboration and respect among employees.&nbsp;

Source: <a href="https://nttdata-solutions.com/my/" target="_self"><ins>https://nttdata-solutions.com/my/</ins></a>

Our Culture

&nbsp; <img style="height:100%;width:100%" src="https://nttdata-solutions.com/wp-content/usermedia/HR-Header-SF-und-Stepstone-1140x456px-17-1.jpg" alt="HR-Header-SF-und-Stepstone-1140x456px-46.jpg (1140×456)"> &nbsp;&nbsp; <table class="MsoNormalTable" style="width:100%;background-color:#e7e6e6" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:99%;padding:14.2pt 14.2pt 14.2pt 14.2pt"> Empowering YOU – to feel our passion for technology &nbsp; As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.&nbsp;&nbsp; &nbsp; Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture. &nbsp; &nbsp; As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable acting. More than 16,700 employees from more than 90 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.&nbsp;&nbsp; &nbsp; People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team. ARE YOU READY TO BREAK NEW GROUND? &nbsp; Location:&nbsp;&nbsp;Malaysia </td> </tr> </tbody> </table> &nbsp; <table class="MsoNormalTable" style="width:100%;background-color:#0072bc" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:99%;padding:14.2pt 14.2pt 14.2pt 14.2pt"> What makes us special: &nbsp; ■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer &nbsp; &nbsp;■ Family-friendliness (e.g. (e.g. Childcare Center, paternity and maternity) &nbsp; &nbsp;■ Diversity &amp; Inclusion (e.g. various initiatives &amp; communities) &nbsp; &nbsp;■ Flexible working hours e.g., hybrid working based on teams plan &nbsp; &nbsp;■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities &nbsp; &nbsp;■ Company health management (e.g., Medical Insurance, Health Insurance, Optical and Dental Benefits) &nbsp; &nbsp;■ Wide range of events (team events, employee parties, internal sports tournaments)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:100%;background-color:#e7e6e6" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:100%;padding:11.35pt 11.35pt 11.35pt 11.35pt"> Do you love challenges? &nbsp; ■ Strategic leadership: You will drive the global strategy for technical service management within the framework of customer success management to ensure excellent service and cross-functional coordination. Together with the TSM team leaders you will manage the Technical Service Manager (TSM) team, set performance targets, and solve complex service problems. &nbsp; ■ Service Governance: You will be responsible for monitoring SAP technical service delivery, enforcing SLAs and KPIs, and improving ITIL processes across incident, problem, and change management. &nbsp; ■ Process Optimization: You will implement continuous improvement initiatives, standardize reporting, and proactively address recurring operational issues. &nbsp; ■ Stakeholder Collaboration: You coordinate with GBMS internal units and teams (Delivery Global Service Area Managers, Cloud Infrastructure Services, Delivery Excellence, Sales, Human Resources, Controlling etc.) to align service delivery and service quality with business objectives and training/enablement requirements. &nbsp; ■ Customer &amp; Partner Engagement: You act as a senior contact person for strategic customers, manage escalations, advise on SAP optimization, and support contract management. &nbsp; </td> </tr> </tbody> </table> &nbsp; <table class="MsoNormalTable" style="width:100%;background-color:#e7e6e6" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:99%;padding:11.35pt 11.35pt 11.35pt 11.35pt"> Convince us with your potential! &nbsp; &nbsp; ■ A degree in IT, engineering, or a related field —or equivalent professional experience—forms the foundation of your expertise. &nbsp; ■ Minimum level requirement is Expert (L4). &nbsp; ■ You bring over 10 years of experience in IT service delivery, including at least 3 years in a strategic or leadership role. &nbsp; ■ Your career reflects a strong track record in SAP-centric service environments, where you’ve consistently delivered results. &nbsp; ■ You possess deep knowledge of the SAP technology stack and are well-versed in ITIL-based service management frameworks. &nbsp; ■ Working in international and matrix organizations is familiar territory for you, and you thrive in complex, cross-functional settings. &nbsp; ■ Strong communication, negotiation, and conflict resolution skills enable you to navigate diverse stakeholder landscapes with confidence. &nbsp; ■ Fluency in spoken and written English rounds off your profile; other languages are an advantage. &nbsp; ■ You are willing to travel occasionally as part of your global responsibilities. </td> </tr> </tbody> </table> &nbsp;<table class="Table" style="width:100%"> <tbody> <tr> <td style="background-color:#e7e6e6;padding:15.0px 15.0px 15.0px 15.0px;width:99%"> Do you have questions? &nbsp; We look forward to receiving your complete application documents stating your earliest start date. &nbsp; Get empowered by NTT DATA Business Solutions! &nbsp; Unima Iqbal &nbsp;We transform. SAP® solutions into Value &nbsp; </td> </tr> </tbody> </table> &nbsp; <table> <tbody> <tr> <td> &nbsp; </td> <td> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<img style="height:17%;width:17%" src="https://nttdata-solutions.com/wp-content/usermedia/Top_Employer_Global_2025.png" alt="Top_Employer_Global_2025.png (3421×1584)"> </td> <td> &nbsp; </td> </tr> <tr> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> </tr> </tbody> </table> &nbsp;

This job is for a Global Service Area Manager in Technical Service Management. You might like this job because you&#x27;ll lead a team, optimize IT services, and work globally in a diverse, people-focused environment. Ready to make an impact?

           Empowering YOU – to feel our passion for technology   As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.     Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY ...

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Company Profile

Ntt Malaysia Digital Business Solutions Sdn. Bhd.