A pleasant working atmosphere, stimulating projects, flexible working and buildings that promote employees' well-being.

Condusive environment

Orange gives everyone the opportunity to show their added values and improve their skills!

Career development

At Orange, we firmly believe in the value of diversity and inclusion within a company for driving innovation, well-being and performance.

Diverse opportunities

Orange

<p>We're a leading telecommunications operator and digital service provider. We serve 287 million customers (as of 31 December 2023), individuals, professionals, and large companies: and are one of the world's foremost telecommunications operators for multinational companies, under the Orange Business brand.</p>
<p><em>Source: </em><a href="https://www.orange.com/en/group/overview/orange-group" target="_self"><em>orange.com</em></a></p>

Who We Are

<p>At Orange, our purpose defines and informs our social and environmental commitments and how we contribute to solving global issues, which are shared by our employees, customers and stakeholders.</p>
<p>Our mission is to ensure that digital services are well thought-out, made available and used in a more caring, inclusive, and sustainable way in all areas of our business. Orange does everything in its power to ensure people and organisations enjoy a more autonomous, secure digital life. Through the engagement and expertise of the Group's teams, Orange employs innovative technologies and services everywhere, and for everyone.</p>
<p><em>Source: </em><a href="https://www.orange.com/en/engagements/our-purpose-compass-guides-all-our-future-actions" target="_self"><em>orange.com</em></a></p>

Our Values

<p><div class="offer_block offer_responsabilities"> <h2> about the role </h2> <p> </p><p><strong>RESPONSIBILITIES</strong></p><ul> <li style="margin-top:0in;margin-right:0in;margin-bottom:10.0pt;" value="5">Be part of D-NSOC of Air Liquide.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:10.0pt;" value="5">Ensure SLA of Incidents are respected.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:10.0pt;" value="5">Deliver all Moves, Adds &amp; Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams.</li> <li style="margin-top:0in;margin-right:0in;margin-bottom:10.0pt;" value="5">Implement and coordinate the simple and standard changes &amp; get the complex changes activated in agreed time as per SLA with Customer in a bilingual multi domain (WAN/LAN/VeloCloud/SDWAN/SDLAN/Connectivity etc).</li></ul><p>Overall description:&nbsp;</p><p><strong>Key Tasks and Responsibilities:</strong></p><ul> <li value="5">Assess requests for change that originate from incident management, problem management, release management, or continuity management.</li> <li style="text-align:justify;" value="5">Will be the customer's privileged contact on critical incidents and/or concerning the most sensitive sites.</li> <li style="text-align:justify;" value="5">Has in-depth knowledge of the client's solution and must be aware of any changes to it. He has knowledge of the criticality of the sites and the architecture (and benefits from privileged contacts with the Experts). That information should be made available to NSOC team and updated where necessary.</li> <li style="text-align:justify;" value="5">Follow-up of major incidents or concerning a sensitive site. If necessary, he/she relies on technical lead for the resolution of the incidents concerned. It escalates in case of overrun or risk of overrun of SLA.</li> <li style="text-align:justify;" value="5">takes care of Customer escalations throughout the scope of the "incident manager" service.</li> <li value="5">Validate and classify the change request according to its complexity defined in the Change catalogue.</li> <li value="5">Register changes as needed to handle requests for change or receives change requests from other change initiators.</li> <li value="5">Determine the risk and impact for requested changes.</li> <li value="5">Prepare implementation plans by creating tasks.</li> <li value="5">Coordinate and if required Implement simple and standard change requests on the multidomain.</li> <li value="5">For complex changes liaise with correct entity / provider to get the change implemented in agreed time as per SLA with Customer.</li> <li value="5">proactively identifies "long" incident tickets requiring enhanced follow-up and ensure backlog remains at a healthy level.</li> <li style="text-align:justify;" value="5">provides a monthly report (imposed and using an agreed standard format) on the incidents of the month, including the critical incidents. This document can be shared with the SDM or SDD if needed.</li> <li value="5">Monitor the progress of changes.</li> <li value="5">Monitor and report quality of first time right, on-time change implementation.</li> <li value="5">Ensure and monitor delivery of change implementation within agreed lead times.</li> <li value="5">Perform the pre-checks before the change window time.</li> <li value="5">Guide the field Engineer for all scheduled change activities.</li> <li value="5">Perform the post-implementation review.</li> <li value="5">Check with the customer that his application is running with no problems.</li> <li value="5">Send success report to all involved entities after the completing the change.</li> <li value="5">Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access.</li> <li value="5">Manage Project and bulk change requests using standard process and procedures.</li> <li value="5">Assess, prioritize, respond, and report on time for expedite requests.</li> <li value="5">On Call Duty</li></ul><p class="MsoNormal"><strong>CONTINUOUS IMPROVEMENT:</strong></p><ul> <li style="text-align:justify;" value="5">Perform ticket audit to ensure aspect such proper implementation of Process/procedure.</li> <li style="text-align:justify;" value="5">Perform Technical Audit to ensure proper incident orientation and technical analysis.</li> <li style="text-align:justify;" value="5">Update competency matrix of team and ensure refresh/upskilling program are set for team.</li> <li style="text-align:justify;" value="5">Contribute to the continuous learning of the team by taking initiatives to drive trainings.</li></ul><br> <p></p> </div> <div class="offer_block offer_profile"> <h2> about you </h2> <p> </p><p></p><ul> <li style="text-align: justify; line-height: 12pt;">Minimum degree in IT or Telecommunications</li> <li style="text-align: justify; line-height: 12pt;">ITIL V3 or V4 Foundation optional&nbsp;</li> <li style="text-align: justify; line-height: 12pt;">CCNA desirable. CCNP Optional&nbsp;</li> <li style="text-align: justify; line-height: 12pt;">Security Certification optional but desirable</li> <li style="text-align: justify; line-height: 12pt;">5 years as IT customer Support or IT Administrator or Security / network Engineer&nbsp;</li></ul><p style="text-align:justify;line-height:12.0pt;text-autospace:none;"><strong>IT Proficient:</strong></p><ul> <li>Good Knowledge on TCP/OSI model and protocols.</li> <li>Knows the functioning of network components (Routers, Layer 2 and layer 3 switches, Access Points, Next Generation Firewalls, Endpoints, Servers etc)</li> <li>Knows IPv4 addressing and subnetting.</li> <li>Knowledge on IPv6 address types.</li> <li>Knows how to interpret components of a routing table.</li> <li>Understands switching techniques and L2 protocols.</li> <li>Understands NAT, NTP, DNS, DHCP, SNMP CONCEPTS.&nbsp;</li> <li>CCNA desirable.</li> <li>CCNP optional.</li> <li>Good knowledge on Operating Systems – Windows and Linux</li> <li>Good knowledge on security and network technologies (Checkpoint, Fortigate, Palo Alto, Aruba, Cisco, VeloCloud, AWS), proxy, reverse proxy, Antivirus, Load balancers, VPN etc.</li> <li>Conversant with MS Office Software Suite: Word, Excel, Outlook etc.</li></ul><p style="text-align:justify;line-height:12.0pt;text-autospace:none;"><strong><span style="color:black;">Knowledge:</span></strong></p><ul> <li style="color:black;text-align:justify;line-height:12.0pt;text-autospace:none;"><span style="color:windowtext;">Knowledge Management Systems.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;text-autospace:none;"><span style="color:windowtext;">Process and Standards.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;text-autospace:none;"><span style="color:windowtext;">Support/service Organization.</span></li> <li style="color:black;text-align:justify;line-height:12.0pt;text-autospace:none;"><span style="font-family:helvetica 45 light,sans-serif;"><span style="font-size:10.0pt;">Customer Relationship Management.</span></span></li></ul><p style="color:black;text-align:justify;line-height:12.0pt;text-autospace:none;"><strong>Abilities:</strong></p><ul> <li>Good communication skills.</li> <li>Excellent customer facing skills.</li> <li>Excellent troubleshooting and analytical skills.</li> <li>Good time management, and organizational skills.</li> <li>Teamwork uses a team approach to solve problem when appropriate.</li> <li>A determination to process tasks according to pre-defined processes is essential.</li> <li>Ability to build relationships with peers and management levels and customers.</li> <li>Proactive, self-motivated, and determined attitude.</li> <li>Tenacity.</li> <li>Flexibility in terms of working hours. (24/7)</li> <li>Ability to work under pressure &amp; multi-task.</li> <li>Using a team approach to solve problem when appropriate.</li> <li>Need a willingness to learn and expand knowledge.</li></ul><p></p><br> <p></p> </div> <div class="offer_block offer_additional"> <h2> additional information </h2> <p> </p><p><strong>RESKILLING/UPSKILLING</strong></p><p style="text-align:justify;"><strong>Organize workshop on topics such as:</strong></p><ul> <li style="text-align:justify;">Technical training with the help of the Technical Lead on technologies used by the customers.</li> <li style="text-align:justify;">Team debriefs on ongoing escalation(s) or other tickets that might require special attention.</li> <li>Setting up labs and innovative training methods to develop team members.</li> <li>Contribute to the continuous learning of the team by taking initiatives to drive trainings.</li> <li>Act as coach to newcomers.</li> <li>Participate actively in knowledge sharing.</li> <li>Maintain the change management process and ensure it is readily available.</li> <li>Contribute actively to the expert community.</li></ul><br> <p></p> </div> <div class="offer_block offer_department"> <h2> department </h2> <p> Global Delivery &amp; Operations<br> </p> <div class="offer_activities"><p>Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business</p></div> </div> <div class="offer_block offer_contracttypetitle"> <h2> contract </h2> <p> Regular </p> </div></p>

This job is for an Incident Change Manager who ensures smooth network changes and addresses customer issues swiftly. You might like this job because you get to lead crucial tech solutions in a global team and refine your IT skills!

  about the role   RESPONSIBILITIES Be part of D-NSOC of Air Liquide. Ensure SLA of Incidents are respected. Deliver all Moves, Adds and Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. Implement and coordinate the simple and standard changes and get the complex changes activated in agreed time as per SLA with Customer in a bilingual multi domain (WAN/LAN/VeloCloud/SDWAN/SDLAN/Conne...

Incident Change Manager

Orange

Assistant Manager, Systems Engineering

Pixlr Group

Call Center Agent

MESON LOGISTICS SOLUTIONS SDN. BHD.

Cloud Engineer

Joget Technology Sdn. Bhd. (Joget, Inc.)

IT Support

Stampede Solution

Field Engineer (Network Infrastructure)

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.

Senior System Engineer

Hiredly X

IT Support Executive

Oriental Sheet Piling Sdn Bhd

System Operator

STRATEQ

Senior Executive, Customer Happiness

ZUS COFFEE

Company Profile

Orange