Meal allowance, petrol claims and misc expenses for outstation purpose.

Outstation Allowance

Insurance

3 days of childcare leave per year for childcare purpose.

Childcare Leave

Unused amount from medical claim can be used as flexible allowance for dental, health check, eye care, gym or car care.

Flexible Allowance

Every staff has their opportunities to discuss and giving authentic advice in improving company working environment.

Supportive Leader

We are now expanding our business internationally, people who are passionate towards their career is most welcoming.

Rapid Growth

OSREN (Malaysia) Sdn Bhd

OSREN®️ (Malaysia) Sdn Bhd is a company that dedicates our best to offer auto detailing products that clean, shine and protect every possible surface of a car.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Established in 1998, OSREN stayed true to its pursuit of endless striving to introduce new, better and friendlier formulations that benefit professional and automotive lovers. We believe that there will always be something simpler yet more effective; This motivation has led us in developing and promoting proper car care regimen through our offerings.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
At OSREN, we don’t solely manufacture and promote products, we also offer technical advice, training and technical support in almost every aspect of auto detailing. We believe there is always a solution with the right solution.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Hence,we seek talented individuals to join our exciting team to bring shine to life.&nbsp;&nbsp;&nbsp;&nbsp;

Bring Shine To Life

OSREN is passionate in creating a joyful detailing experience for each individual out there. We believe that one will find and share the joy of detailing with everyone. Every individual has the capability to do what they want, therefore we focus on the concept of investing in people’s interest. We support individuals in pursuing their passion by providing them with resources, guidance and opportunities to enhance their skills and talents. Here at OSREN, we are certain that the way to inspire is to bring joy and inspiration so individuals can strive.

Our Culture

The Fulfilment Executive manages end-to-end order processing, logistics, and documentation for local dealers and international dealers to ensure efficient fulfilment and compliance. This role serves as the primary point of contact for order placement, collaborates with warehouse and external partners, and handles customs and certification requirements to support timely deliveries and customer satisfaction.&nbsp;

Key Responsibilities
1. Order Processing and Customer Liaison
<ul>
<li>Prepare and issue quotations, sales orders, and invoices, including partial invoices for special cases like Elite Matrix (Amazon) consignments.&nbsp;</li>
<li>Issue sales orders for final confirmation and coordinate with Warehouse to verify stock availability.</li>
<li>Handle ad-hoc quotations and sales order requests, addressing outstanding orders for HQ and KL Van Sales.</li>
</ul>
2. Warehouse Collaboration and Stock Coordination
<ul>
<li>Collaborate with the warehouse team on packing progress, adjustments to items or cargo based on customer input, and completion dates.</li>
<li>Align stock levels with fulfilment schedules through regular coordination with the inventory team.</li>
<li>Verify order accuracy, resolve minor fulfilment issues and escalate complex problems to the Assistant Distribution Manager.</li>
</ul>
3. Logistics and Shipping Arrangements
<ul>
<li>Schedule and liaise with couriers, forwarding services, own lorries or customer pickups based on confirmed pricing and packing progress.</li>
<li>Obtain quotations from courier and forwarding services, secure customer approval for costs, and arrange bookings and pickups.</li>
<li>Serve as the point of contact for logistics providers, including providing containers, haulage, and seal numbers for recording and updates.</li>
<li>Manage special logistics for local and international dealers, such as customer pickups or forwarding for sea shipments.</li>
<li>Track shipments and resolve delays, ensuring alignment with customer expectations.</li>
</ul>
4. Documentation Preparation and Management
<ul>
<li>Prepare accurate packing lists, commercial invoices, and cross-check items for all shipments, including sea orders.</li>
<li>Issue SST certifications for factories to bill before cargo release to forwarding or courier services.</li>
<li>Maintain an organized filing system of hardcopy and digital documents, including delivery orders, invoices, and master lists.</li>
<li>Handle basic data entry for fulfilment records and generate simple reports on order status.</li>
</ul>
5. Compliance and Customs Clearance
<ul>
<li>Prepare necessary customs documents, including Form K2, Bill of Lading (BL), HS Codes, and MSDS/SDS for clearance.</li>
<li>Provide MSDS/SDS documentation in required languages (e.g., Chinese for China Form E) for customs.</li>
<li>Assist customers with customs clearance by preparing and cross-checking required documents.</li>
<li>Ensure adherence to regulatory standards, track basic KPIs like order accuracy and cycle times, and report trends.</li>
<li>Support operational improvements to enhance safety, efficiency, and compliance in fulfilment processes.</li>
</ul>
6. Certifications and Special Handling
<ul>
<li>Apply for Cost Analysis via MITI website, requesting and sorting factory documents, submitting applications, and monitoring queries.</li>
<li>Apply for Certificate of Origin (CO) via MITI or MICCI, submitting documents like confirmed K2, BL, final invoices, and packing lists.</li>
<li>Handle special CO processes, such as physical stamping for China Form E and Egypt (including Ministry of Foreign Affairs, Egyptian Embassy, and CargoX submission).&nbsp;</li>
<li>Monitor CO applications, respond to MITI or authority queries promptly, and file physical documents.</li>
<li>Manage re-applications for Egypt Cost Analysis and ensure courier of original documents to agents or customers.</li>
</ul>

This job is all about making sure customers get their orders smoothly. As a Fulfilment Executive, you handle order processing, logistics, and customs. You might like this job because it keeps you engaged with different teams and people while ensuring timely deliveries!

Teamwork

Detail Oriented

Order Processing

Time Management

Organizational Skills

The Fulfilment Executive manages end-to-end order processing, logistics, and documentation for local dealers and international dealers to ensure efficient fulfilment and compliance. This role serves as the primary point of contact for order placement, collaborates with warehouse and external partners, and handles customs and certification requirements to support timely deliveries and customer satisfaction. 

Key Responsibilities
1. Order Processing and Customer Liaison



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OSREN (Malaysia) Sdn Bhd