PERSOLKELLY Malaysia

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.&nbsp;
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.&nbsp;
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.&nbsp;

For more information, please visit www.persolkelly.com&nbsp;

About PERSOLKELLY

Work and Smile
Working life is a journey of growth and creation.
We all have big dreams, and there are many different paths to success.
Thus, we need to make our own choices from a range of diversified work opportunities.
Our vision is to enrich society so that all work leads to lives of happiness.

<h3>Our Values</h3>
[ Authentic ] Respond every issue sincerely
[ Customer-Focused ] Always be a reliable partner and strive to go beyond our customer’s expectations
[ Professionalism ] Have high spirit and keep on shining
[ Teamwork ] Respect the diversity and maximize the achievement of organizations
[ Innovative ] Think, Act and Joy in changing

Our Culture: Work and Smile

Customer Service Advisor - Travel project Permanent Position Work Mode: Work from Office Location: KL sentral / Cyberjaya Nationality: Malaysian / Chinese Start Date: 15/9/2025 / OCT 2025 Working Hour: 24/7, rotation shift , 9 hour/day, 5 day/week Salary Package: Basic : RM4000 - RM4500 KPI : RM300 Night Shift Allowance : RM300 SPM and Above (With Certificate) 

Job Responsibility: • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
handling Voice call, Email &amp; Live chat

This job is a Social Media Chat Support role for a travel company, helping Mandarin-speaking customers online. You might like this job because it offers a friendly work environment with opportunities to assist travelers and build rapport while earning RM4000-4500.

Customer Service

Mandarin Chinese

Problem Solving

Multitasking

Detail Oriented

Patience

Empathy

Customer Service Advisor - Travel project
Permanent Position
Work Mode: Work from Office
Location: KL sentral / Cyberjaya
Nationality: Malaysian / Chinese
Start Date: 15/9/2025 / OCT 2025
Working Hour: 24/7, rotation shift , 9 hour/day, 5 day/week
Salary Package: 
Basic : RM4000 - RM4500
KPI : RM300
Night Shift Allowance : RM300
SPM and Above (With Certificate)  


Job Responsibility:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)...

Social Media Chat Support | Travel Customer Service Advisor (Mandarin Speaker) (ID:681483)

PERSOLKELLY Malaysia

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Company Profile

PERSOLKELLY Malaysia