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This job is a Social Media Chat Support role for a travel company, helping Mandarin-speaking customers online. You might like this job because it offers a friendly work environment with opportunities to assist travelers and build rapport while earning RM4000-4500.
RM 4000 - RM 5000
KL Sentral / Cyberjaya, Kuala Lumpur
Full-Time
1 week ago
Job Description
Customer Service Advisor - Travel project
Permanent Position
Work Mode: Work from Office
Location: KL sentral / Cyberjaya
Nationality: Malaysian / Chinese
Start Date: 15/9/2025 / OCT 2025
Working Hour: 24/7, rotation shift , 9 hour/day, 5 day/week
Salary Package:
Basic : RM4000 - RM4500
KPI : RM300
Night Shift Allowance : RM300
SPM and Above (With Certificate)
Job Responsibility:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
handling Voice call, Email & Live chat
Job Requirements
Job Requirement:
Degree Fresh Grad with good communication skill OR
SPM with Minimum 6 months - 1 year experience in Customer Service (prefered)
Must have English B2 proficiency
Must have Simplified & Traditional mandarin Proficiency for Speak, Read & Type
(China & Taiwan Market)
Right to Work Requirements
- The company is open to sponsoring a working visa for qualified candidates (subject to T&Cs)
- Candidates with an existing right to work in the country are preferred
- Local citizens of this country
- Permanent residents (PR) of this country
- Candidates who already have a work permit for this country
Working Arrangement
- On Site
Skills
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
