Level up! There’s ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport.

Embrace Growth

Your contributions will not go unnoticed. We reward good work and good attitudes.

Bonus & Rewards

Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).

Wellness

This is not your usual 9-5 job.For those looking for more freedom with time, look no further.

Flexible Working Hours

Form a network of the best people here and experience valuable connections. ☺

Build Connections

At Pickle Social Club, you deserve to get paid what you are worth!

Get Paid Well

Pickle Social Club

We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.&nbsp;
Our mission isn't just about growing the sport of Pickleball; it's about creating connections, fostering long-forgotten competitiveness and nurturing a passion for community. From court bookings to paddle sales, hosting bracing tournaments and team building, our diverse offerings are set to make a mark on the Malaysian fitness &amp; lifestyle scene.
As part of our core founding team, you’ll be at the forefront of a brand who believes in the power of a fast growing, accessible sport complimented with the right offerings to craft unique experiences that go beyond the game; fostering and providing a culture that's inclusive, engaging and most importantly, fun. As such, we are looking for passionate individuals to be a part of the growing team. Join us now to make your impact on building a community that not only brings people together but also inspires, educates, and fulfils the social and fitness needs of our time.

About Pickle Social Club (PSC)

At Pickle Social Club, our vision is to enliven the people and communities with shared moments of play and discovery.

To set our Vision in motion, we’re on a Mission to enrich lives and foster personal growth by providing an engaging and supportive environment centred around the joy of pickleball.

Our Vision & Mission

<ins>Overview:</ins><ins> </ins>We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience &amp; Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong attention to detail. <ins>Key Responsibilities:</ins><ins> </ins>Private Lesson Coordination
<ul>
<li>Manage private lesson enquiries from customers (via WhatsApp, Instagram, email or in person).</li>
<li>Match customers with suitable coaches based on availability and requirements.</li>
<li>Coordinate and schedule private lessons, ensuring confirmations from both customer and coach.</li>
<li>Communicate clearly with coaches to confirm lesson slots and manage any rescheduling needs.</li>
<li>Send timely reminders or updates to customers regarding their upcoming sessions.</li>
<li>Track lesson attendance and follow-up when needed.</li>
</ul>
Customer Service &amp; General Support
<ul>
<li>Respond promptly and professionally to general customer inquiries via phone, live chat and social media.</li>
<li>Assist customers with service inquiries, product usage questions, and general information requests.</li>
<li>Provide accurate and detailed information about our services, programmes, pricing and policies.</li>
<li>Address and resolve basic complaints or issues with empathy and a solution-first mindset.</li>
<li>Help maintain a warm, friendly, and helpful brand presence across all touchpoints.</li>
<li>Maintain comprehensive knowledge of company products and services to offer well-informed recommendations.</li>
<li>Handle customer feedback constructively and proactively identify opportunities to improve service delivery.</li>
</ul>
Process Improvement &amp; Internal Coordination
<ul>
<li>Maintain accurate records of bookings and communications.</li>
<li>Collaborate with the marketing and operations teams to ensure a smooth and cohesive customer experience.</li>
<li>Proactively flag recurring issues or scheduling inefficiencies for improvement.</li>
<li>Stay informed about company policies, promotions, and service offerings to deliver accurate and up-to-date information to customers.</li>
</ul>

This job is all about creating amazing experiences! As a Customer Experience &amp; Scheduling Coordinator, you&#x27;ll connect clients with coaches and handle inquiries. You might like this job because you enjoy helping people and love perfecting schedules!

Customer Relationship Management

Customer Service

Customer Experience Management

Shift Scheduling

Problem Solving

Adaptability

Detail Oriented

Overview:
We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience and Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong a...

Customer Experience & Scheduling Coordinator

Pickle Social Club

Customer Service Executive

INTERNATIONAL ORIENTAL SDN BHD

Full Time Administrative

Real Fitness

Customer Service Specialist

Hiredly X

(HE) Sales Coordinator Assistant (58698)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

Studio Operations Executive

Project Studio Sdn Bhd

Customer Service Representative (Mandarin / Cantonese)

ENVO BPO SERVICES SDN BHD

(HE) 【Japanese speaker】Customer Support (58320)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

Customer Service Assistant - Contract

KHATAM

Customer Service Executive (Ecommerce)

Ouji Seiyaku (M) Sdn Bhd

Company Profile

Pickle Social Club