Everyone who works at Pingspace will receive a new laptop for work!

New laptop for every employee

We have a coffee machine at the pantry for everyone to have a cup of hot coffee or chocolate at any time!

Free Coffee / Chocolate Drinks

Stay active and energized with a game of badminton at our company’s court!

Fitness & Recreation

Just make sure you're decently dressed & personal hygiene is taken care of!

Casual dress code

We provide medical, dental, and vision coverage to keep you healthy, confident, and performing at your best.

Healthcare benefits

No more parking worries with free car park access for employees.

Free Parking

Pingspace

<div>Pingspace, a warehouse robotics startup, is on a mission to simplify, digitize, and automate the warehouse industry. We have a team of passionate people who are brave and bold to challenge the status quo and change how an industry works.</div>

WAREHOUSE ROBOTICS

<div>CHALLENGING – team members are pushed to explore and work at the top of their skill sets; employees who are up for a challenge have access to more challenging work at any time. INNOVATIVE – the company is always seeking new ways to stay a step ahead of the industry and is open to feedback and ideas. RELAXED – workers are given some freedom to decide how they do their best work and then do it that way. NURTURING – the organization supports employee growth and development; gives employees clear feedback and suggestions before moving to the termination. FAST-PACED – employees have no trouble staying busing and thriving in their work environments and their workday goes by quickly.</div><div>AUTONOMOUS – employees have both the freedom and accountability to change their workplace and their results.</div><div>INCLUSIVE – diversity is welcomed and appreciated.</div><div>FRIENDLY – staff engages in positive interactions with one another throughout the day. FUN – the organization creates opportunities for fun in daily work. REWARDING – those who exceed expectations are recognized, even in non-monetary ways</div>

OUR CULTURE

About Pingspace: Pingspace is a robotics company specializing in cube-based Automated Storage and Retrieval Systems (ASRS) for warehouses. Our mission is to make warehouse automation accessible to businesses of all sizes, helping them optimize operations and scale efficiently. 
Job Summary: We are seeking a proactive and detail-oriented Engineering Support Manager to oversee technical support operations and ensure the smooth deployment and maintenance of Pingspace’s automated systems. This role is critical in ensuring customer satisfaction through technical excellence, prompt resolution of issues, and continuous improvement of our solutions. 
Key Responsibilities: 1. Technical Support Management • Lead the engineering support team to deliver exceptional customer support for our warehouse automation systems. • Develop and maintain troubleshooting procedures to ensure rapid identification and resolution of technical issues. • Serve as an escalation point for complex technical challenges, coordinating cross-functional resources to resolve issues promptly. 2. Team Leadership and Development • Guide and mentor the engineering support team to build technical expertise and enhance customer service skills. • Set performance goals, conduct regular performance reviews, and foster a culture of collaboration and continuous learning. 3. System Maintenance and Monitoring • Oversee the implementation of preventive maintenance schedules for deployed systems. • Monitor system performance metrics to identify and address potential issues before they impact operations. 4. Customer Communication • Act as the primary liaison between customers and the engineering team, ensuring clear communication and managing expectations. • Provide technical training and resources to customers, empowering them to use and maintain our systems effectively. 5. Process Improvement • Collaborate with product and engineering teams to identify recurring issues and contribute to the design and development of improved system components. • Implement tools and technologies to enhance the efficiency and effectiveness of the support team. 6. Documentation and Reporting • Maintain detailed records of support activities, system issues, and resolutions. • Generate reports on support metrics, system performance, and customer feedback for internal stakeholders. 
What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • A dynamic, innovative, and collaborative work environment. • The chance to be part of a fast-growing company shaping the future of warehouse automation.

This job is for an Engineering Support Manager at Pingspace, a robotics company focusing on warehouse automation. You might like this job because you&#x27;ll lead a team in delivering exceptional technical support, overseeing system maintenance, and driving continuous improvement to optimize operations.

Problem Solving

Interpersonal Communications

Warehouse Management Systems

Automotive Services

About Pingspace:
Pingspace is a robotics company specializing in cube-based Automated Storage and Retrieval Systems (ASRS) for warehouses. Our mission is to make warehouse automation accessible to businesses of all sizes, helping them optimize operations and scale efficiently.

Job Summary:
We are seeking a proactive and detail-oriented Engineering Support Manager to oversee technical support operations and ensure the smooth deployment and maintenance of Pingspace’s automated systems. This...

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