Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Principal Accountabilities:

• HR Operations

  • Oversee end-to-end HR Operations, including payroll, benefit administration, compliance and employee data management and HRIS optimization.

  • Streamline HR Processes to improve efficiency, scalability and employee experience

  • Ensure Head Office HR services are delivered with accuracy, timeliness and alignment with company policies.

  • Partner with senior HR leadership to align HR operations with Business Needs.

• HR Service Delivery Excellence

  • Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employee and stakeholder.

  • Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement

  • Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery.

  • Resolve complex HR operational issues and escalate as needed while maintaining compliance.

• HR Practice Leadership:

  • Act as the subject-matter expert for HR policies, procedures, and compliance (staturory reporting, local data privacy, etc.)

  • Foster a culture of continuous improvement by implementing best practices in HR Operations

  • Lead Change management initiatives tied to HR systems, policies or organisational restructuring within the HR Operations team.

  • Mentor and develop the HR operations team, promoting professional growth and operational excellence.

• Cross functional collaboration:

  • Partner  with Talent Acquisition, Talent Leadership and Learning, Compensation & Benefits and Other HR function to ensure cohesive service delivery.

  • Collaborate with IT, Finance, legal and facilities team to solve People services challenges.

  • Serve as th primary HR Operations Liaison for senior leadership and external vendors.

Attributes & Experience Required:

• A Degree or Masters in Human Resources or equivalent.

• 15+ years of experience in HR Operations/ Service Delivery with 5+ years in a leadership role overseeing head office or enterprise-wide HR Services

• Previous HR Shared Services experience

• Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player.

• Innovative thinking – Ability to lead innovative and/or transformative projects and strives for continuous improvements.

• Analytical thinking - Exceptional ability to analyse data and utilize it to make sound business decision.

• Stakeholder oriented – Demonstrate strong focus on stakeholder satisfaction while maintaining high ethics and professional integrity in all interactions. Experience in partnering C suite leaders

• Conflict management and resolution skills - Build consensus, anticipate and solve problems.

• Results focused – Ability to organize and manage multiple, and at times competing priorities.

• Communication skills – Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively.

• Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.

• Solid understanding of business planning processes and key business metrics to be achieved.

• Ability to work with different levels of stakeholders to develop relationships, establish credibility and instill confidence and influence.

• Prior experience and/or familiarity with agile strategies and some of the relevant HC technologies would be of benefit.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements