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This job is a Manager in People Operations at PwC. You might like this job because you’ll lead HR teams, improve processes, and ensure smooth employee experiences. Plus, it's a chance to build strong connections while making a real impact!
Undisclosed
Full-Time
1 week ago
Job Description
Description
Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow.
It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible.
Join PwC today for the experience that stays with you.
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Human Capital (HC)Management Level
ManagerJob Description & Summary
At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Your role
The People Operations Lead plays a critical role in supporting the People Operations & Excellence Leader in managing day-to-day human capital operations and driving business process excellence initiatives. This position ensures compliance with quality standards and oversees the achievement of Service Level Agreements (SLA) and Key Performance Indicators (KPIs) targets for both generalist and specialist teams.
Key accountabilities
Lead Generalist (L1) and Specialist (L2) teams within the People Operations pillar, fostering a culture of compliance, innovation, and high performance in alignment with organizational goals.
Monitor, analyse, and report monthly on the achievement of SLAs and KPIs, leveraging insights to drive process enhancements and operational efficiencies.
Implement robust controls to mitigate operational risks and ensure strict compliance with HR policies, procedures, data management practices, and control measures within the team.
Work closely with the business process excellence pillar in driving operational efficiency through continuous improvement initiatives, use of automation tools and optimising day-to-day workflows
Develop, maintain, and govern the knowledge base for all HR processes, ensuring comprehensive documentation such as process maps, workflows, standard operating procedures, and RACI matrices.
Support system implementations and continuous improvement initiatives on both global and local levels
Key working relationships
Peers in Human Capital including team lead
Other colleagues in Finance, Digital, Practice Management, Facilities and Services
PwC employees
Skills, experience and qualifications
6-8 years of experience in HR Shared Services or Business Process Outsourcing (BPO) environments with ticketing system(s) preferred.
Demonstrated understanding of HR operations and proven track record of managing and leading teams effectively.
Strong self-motivation and proactive approach to problem-solving and identifying improvement opportunities.
Excellent interpersonal, communication, and negotiation skills, both written and verbal.
Strong analytical and problem-solving abilities, with attention to detail.
Proficiency in Microsoft Excel and Power Query is required.
Proficiency with Workday and ServiceNow is required.
Familiarity with productivity tools such as Alteryx, Microsoft Visio, and Power Automate is an advantage
Additional application instructions
Please attach the following documents along with your CV when you submit an online application:
Academic Certificates and Transcripts, from SPM (or equivalent) onwards
A copy of your NRIC or passport
Recent passport size photo
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
HR Shared Services, Human Resources (HR) Software Systems, LeadershipOptional Skills
Human Resource Information Systems (HRIS)Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
Job Requirements
Company Benefits
Wellbeing support
Be supported by a holistic wellbeing culture that facilitates sustainable performance and personal success.
Flexible working arrangement
You will have the flexibility to choose ways of working that aligns with your needs at work and beyond.
Employee rewards
Gain from a comprehensive range of benefits that meet your needs - including real-time recognition and benefits beyond monetary rewards.
Career development
Experience greater opportunities and challenging assignments for your diversified growth through PwC's world-class curriculum!
PwC community
Connect, collaborate, and create meaningful experiences through a community of former and current PwC professionals.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
