Comprehensive coverage for your health and safety. 

Insurance

Medical & Dental Claims

Financial perks to supplement your income.

Allowances & Earned Wage Access (EWA)

Staff Discount

Team Building

Training & Development

Qra Sdn Bhd

About Qra
Qra (pronounced Q-ra) is a modern neighbourhood grocer, thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences — all delivered with a genuine Qra touch.

ABOUT US

<h3>Our Mission</h3>
Curating quality food and experiences for our customers, every day.
<h3>Our Brand Promise</h3>
Quality You Deserve We offer only what meets our own standards — if it’s not good enough for us, it’s not good enough for you.
Exceptional Service, Every Visit More than just a grocery run — every visit greets you with great food, warm smiles, and a reason to stay a little longer.
Curated Just For You We don’t just select; we put in the work to bring you the best.
<h3>Our Core Values: CILOW</h3>
Customers First Be genuine. Hear them, help them. Deliver consistent service, every time.
Innovate Challenge norms. Always improve. Innovate to elevate.
Love It (What You Do) Learn quick. Adapt quicker. Be purpose-driven.
Own It (Your Role) Take charge. Never settle. Own the outcome.
Win As One One team. One mission. Go further together.

OUR MISSION, BRAND PROMISE & CORE VALUES

About Qra (pronounced Q-ra) - is a modern, start-up, neighbourhood grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch. 
As an F&amp;B Operations Manager, you will be responsible for driving operational excellence and ensuring an exceptional customer experience across all Qra outlets. You will oversee Front-of-House (FOH) operations, maintain high service standards, and work closely with cross-functional teams to bring Qra’s vision to life. 
This role is ideal for someone passionate about the F&amp;B industry, with strong leadership skills and a commitment to delivering consistency, efficiency, and service excellence. You will be instrumental in developing operational SOPs, enhancing workflows, and fostering a customer-centric culture within Qra’s F&amp;B team. &nbsp;
Key Responsibilities:
Operational Excellence &amp; Business Cadence • Oversee FOH operations across all Qra outlets, ensuring smooth execution and service consistency. • Implement SOPs and best practices to maintain high standards for food quality, service, cleanliness, and hygiene. • Manage inventory control, stock replenishment, and product ordering to prevent shortages and minimize waste. • Track sales performance, customer trends, and operational metrics, using insights to optimize efficiency and revenue. • Ensure compliance with health &amp; safety regulations and maintain a safe, professional working environment. • Oversee new outlet openings, ensuring smooth setup and effective staff training. • Continuously identify opportunities for improvement and implement operational enhancements
Customer Experience &amp; Training • Lead, train, and motivate the FOH team to uphold Qra’s brand values and deliver top-tier customer service. • Develop and implement customer engagement strategies to drive retention and loyalty. • Stay ahead of F&amp;B trends, bringing fresh ideas to improve customer experiences. • Work closely with Marketing, Merchandising, CRM, and Projects to enhance Qra’s service offerings. • Foster a culture of continuous learning, ensuring team members are equipped with the right skills and knowledge.

This job is for an F&amp;B Operations Manager at Qra, a modern neighborhood grocer. You&#x27;ll oversee operations, drive excellence, and enhance customer experiences. You might like this job because it offers a chance to shape a customer-centric culture and innovate in the F&amp;B industry.

Food And Beverage Management

Food Services

Beverage Products

About Qra (pronounced Q-ra) - is a modern, start-up, neighbourhood grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.

As an FandB Operations Manager, you will be responsible for driving operational excellence and ensuring an exceptional customer experience across all Qra outlets. You will oversee Front-of-House (FOH) operations, maintain high service standards, and work closely with ...

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