Job Description

About Qra (pronounced Q-ra) - is a modern, start-up, neighbourhood grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.

As a Qra Store Manager, you will be responsible for overseeing the day-to-day operations of a store, ensuring exceptional customer service, maintaining proper inventory levels, motivating the team members, upholding the company culture, and driving sales, all while fostering a positive and fun work environment, which is a key aspect of the Qra Brand. 

This role is ideal for someone with experience in managing and leading a grocery store. This person should also demonstrate a clear sense of customer centricity and knowledge of F&B operations and trends. Asides being an excellent communicator, we will also be looking for leadership and interpersonal skills. 

Key Responsibilities:

Leadership and Team Management:

•  Hiring, training, and developing high-performing team members. 
•  Providing ongoing feedback and coaching to team members. 
•  Creating a positive and engaging work environment that aligns with Qra’s Core Values. 
•  Scheduling and assigning tasks to team members. 
•  Able to manage multiple priorities and meet deadlines.  

Customer Service:

•  Upholding Qra’s Brand Promise to our customers. 
•  Ensuring all customers receive friendly and helpful service. 
•  Addressing customer concerns and complaints promptly. 
•  Promoting new products and specials to customers. 

Operations and Inventory Management:

•  Maintaining accurate inventory levels by ordering products and managing stock rotations.
•  Overseeing the receiving and stocking of merchandise. 
•  Monitoring sales trends and adjusting inventory accordingly. 

Store Maintenance and Visual Merchandising:

•  Maintaining a clean and organized store environment. 
•  Implementing attractive product displays and signage. 
•  Ensuring compliance with Government, health and safety regulations. 

Financial Performance:

•  Tracking sales performance and identifying opportunities to increase revenue. 
•  Managing labor costs and optimizing operational efficiency. 
•  Analyzing financial reports to make informed decisions. 

Job Requirements

Requirements:

•  At least 10 years of experience within the retail industry with 5 years in a managerial role such as a store manager or equivalent role 
•  Experience working in a retailer in another country is an added advantage  
•  Degree in Business Administration or relevant field preferred 
•  Able to communicate effectively in English and Malay. Other languages will be an added advantage 

Must-Haves:

•  Customer-first (centric) mindset, with a passion for delivering great service. 
•  Proactive and self-driven, with a hands-on approach to problem-solving and a strong desire to excel in a leadership role. 
•  Strong interpersonal, negotiation, and communication skills to build lasting relationships. 
•  Always curious and innovative, with a pulse on changing consumer trends in the market. 

Skills:

•  Strong leadership and customer service-orientation 
•  Good communication and interpersonal skills 
•  Knowledge in business management and retail operations process 
•  Appreciation of consumer trends that are aligned to Qra’s mission and values

Skills