R&A LOGISTIC SOLUTION SDN BHD

<p>Oversee and manage the overall daily operations of the <strong>After Sales Department</strong>, including workshop, service, repair, maintenance, warranty, and spare parts coordination.&nbsp;</p>
<ul>
<li>Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.&nbsp;</li>
<li>Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.&nbsp;</li>
<li>Ensure vehicle servicing, maintenance, repairs, and troubleshooting are performed according to Company procedures and required technical standards.&nbsp;</li>
<li>Coordinate with technicians and relevant teams to resolve technical issues and minimize vehicle downtime.&nbsp;</li>
<li>Oversee warranty claims, including documentation, submission, follow-up, and resolution of outstanding or rejected claims.&nbsp;</li>
<li>Coordinate spare parts requirements and availability to support workshop and repair operations.&nbsp;</li>
<li>Monitor outstanding repair jobs, warranty cases, customer complaints, and other after-sales matters to ensure timely resolution.&nbsp;</li>
<li>Handle customer complaints, technical concerns, and service escalations professionally.&nbsp;</li>
<li>Maintain strong relationships with customers and ensure a high level of customer satisfaction.&nbsp;</li>
<li>Work closely with Sales, Spare Parts, Operations, and other departments to ensure smooth after-sales support.&nbsp;</li>
<li>Supervise and manage After Sales personnel, technicians, workshop staff, and relevant team members.&nbsp;</li>
<li>Manage manpower planning, work allocation, workforce utilization, and departmental productivity.&nbsp;</li>
<li>Provide leadership, coaching, guidance, and performance feedback to team members.&nbsp;</li>
<li>Monitor departmental KPIs, service performance, operating expenses, revenue, and profitability.&nbsp;</li>
<li>Identify opportunities to improve service quality, operational efficiency, cost control, and customer retention.&nbsp;</li>
<li>Prepare and review After Sales operational, workshop, warranty, financial, and performance reports for Management.&nbsp;</li>
<li>Ensure proper documentation and records are maintained for service, repair, warranty, technical, and customer matters.&nbsp;</li>
<li>Ensure compliance with Company policies, safety procedures, operational standards, and Management directives.&nbsp;</li>
</ul>

• Oversee daily after-sales: workshop, service, repairs, warranty &amp; spare parts.
• Partner with Sales, Spare Parts and Operations to resolve technical issues and ensure customer satisfaction.
• Lead team, own KPIs, cut downtime, report to management!

• Mengawasi operasi harian bengkel, servis, pembaikan, penyelenggaraan, waranti dan koordinasi alat ganti.
• Menyediakan sokongan selepas jualan menyeluruh untuk kenderaan.
• Peluang memimpin pasukan, tingkatkan operasi dan kembangkan kerjaya!

Sales

After Sales Support

Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination._



-Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service._


-Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity._


-Ensure vehicle servicing, maintenance, repairs, and troubleshooting are performed accord...

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