Job Description

 This is the job description of Solution Engineer:

• Primarily responsible for solving technical business needs of partner and/or end user by providing presales support (presentations, demos, POCs, proposal writing, compliance table and product briefings).
• Qualify sales opportunities based on customers' technical requirements and competition.
• Develop working proficiency on products and technologies through self-directed and formal training.
• Responsible for qualifying requests for POC.
• Independently present vendor’s solution to end users during the customer meeting.
• Managing key partners for the line of business with the Product Manager(s).
• Provide updates and training to partners from time to time.
• Developing un-named end user accounts and partners / resellers jointly identified with Product Manager(s).
• Work collaboratively with the sales teams to define the right solutions for customers.
• Completing examination for certification purposes and self-improvement.
• To support day to day operation for level 1&2 support cases.
• To ensure all support case (vendor or passport MA) is within the SLA.
• Independently drive and deliver technical projects with minimal supervision.

Job Requirements

• Diploma in IT / Computer Studies or equivalent
• Min 2 years hands on experience in deployment and troubleshooting 
• Strong knowledge of cyber security environment.
• Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment.
• Self-motivate, independent and ability to multi-task
• Continuous relevant certifications by respective products are required.

Skills