Job Description

1. Manage content (photos, hotel information, rates, and promotions) across all OTA platforms such as Agoda, Booking.com, Expedia, and others.
2. Ensure that room rates, allotments, and inventory are always up-to-date and accurate in both OTA systems and PMS/Channel Manager.
3. Analyse OTA performance reports and propose strategies to increase online room sales.
4. Communicate with OTAs regarding technical issues, promotions, reviews, or joint marketing campaigns.
5. Handle customer inquiries or complaints from OTAs professionally and in a timely manner.
6. Monitor guest reviews and coordinate feedback with hotel management for improvements.
7. Assist in preparing monthly reports related to OTA sales and occupancy rates.
8. Ensure that all campaigns or promotions proposed by OTAs are reviewed in terms of pricing and return for the hotel.
9. Regularly monitor the room rates and promotions offered by nearby hotels.
10. Ensure the total number of rooms listed on OTA platforms is constantly updated to avoid overbooking.
11. Maintain good communication with the hotel team to ensure accurate and timely updates of all campaigns and rates.
12. Consider timing and seasonality before launching promotions or changing rates on platforms.
13. Ensure no significant discrepancies in promotional rates across all OTA platforms.
14. Make sure that any verbally or email-communicated promotions by OTAs do not violate the hotel's minimum price policy for each room.
15. Maximise room revenue using Yield Management strategies – the right price at the right time.
16. Train and monitor Front Office staff at the hotel on OTA-related tasks to ensure self-reliance.

Job Requirements

Diploma or Degree in Business Management, Hospitality, e-Commerce, or a related field.

Minimum of 1 year of experience in the hospitality industry, particularly in OTA management or e-Commerce. 

Skills