Job Description

Job Description / Responsibilities

Cafe Operations

• Support daily café operations to ensure smooth service and a positive customer experience.
• Assist in supervising service staff, kitchen crew, and baristas during shifts.
• Ensure cleanliness, hygiene, food safety, and SOP standards are followed at all times.

Team Supervision & Training

• Assist in staff scheduling, attendance monitoring, and shift coordination.
• Support training of service and kitchen staff to meet service and quality standards.
• Guide junior team members and promote teamwork and positive working culture. 

Operations & Administration

• Assist in daily sales reporting, stock monitoring, and basic cost control.
• Support inventory checks, ordering, and coordination with suppliers when needed.
• Handle simple documentation and operational records as assigned. 

Customer Experience & Kids Café Support

• Ensure a safe, fun, and welcoming environment for children and families.
• Support birthday parties, events, and celebrations held at the café.
• Handle customer feedback professionally and assist in resolving service issues.

Management Trainee Development

• Learn café management, people management, and operational decision-making.
• Work closely with Café Manager and management team to gain leadership exposure.
• Participate in improvement initiatives to enhance café operations and service quality. 

Ad-hoc Duties

• Perform other duties assigned by management to support café operations.

Benefits

• Structured training provided
• Clear promotion pathway to Assistant Manager and higher Managerial roles
• Opportunity to grow with a new café concept and expanding business
• Meal provided during working hour
• EPF & Socso provided
• Fun & Supportive Environment
  

Job Requirements

• Fresh graduates are welcomed to apply (start as management trainee)
• Prior experience in café, restaurant, or service industry is an advantage.
• Passion for F&B, customer service, and working in a family-friendly / kids café environment.
• Good leadership potential, responsible, proactive, and willing to learn.
• Able to communicate in English; Mandarin are an advantage.
• Comfortable working on weekends, public holidays, and shift schedules.
• Structured training will be provided.

Skills