Job Description

 Position Description

The Sales Engineer will play a pivotal role in supporting our sales efforts by providing technical expertise, product knowledge, and exceptional customer service to both internal stakeholders and external clients. This position requires a strong blend of technical acumen, communication skills, and a customer-focused approach to drive sales and contribute to the overall success of the organization.

Core Responsibilities

• Ensure all work is carried out in accordance with company policies, procedures, standards, and work instructions.
• Serve as the primary technical point of contact for sales inquiries and customer requests, providing pre-sales support and technical solutions.
• Collaborate to understand customer requirements and recommend suitable products or solutions based on technical specifications.
• Preparing proposals, quotations, and bids for customers, ensuring accuracy and alignment with customer needs and specifications.
• Conduct contract reviews and ensuring orders are compliant to proposals and tenders prior to acceptance.
• Provide post-sales technical support and troubleshooting assistance, resolving customer inquiries and issues in a timely manner.
• Maintain strong relationships with customers, understanding their evolving needs and challenges to identify opportunities for additional sales.
• Collaborate closely with cross-functional teams to address customer requirements and enhance product offerings.
• Contribute to the development and execution of sales strategies and initiatives to achieve sales targets and key performance indicators.
• Manage and maintain sales-related documentation and records, including contracts, quotations, and purchase orders.

Job Requirements

Required Attributes:

• Strong organizational and multitasking abilities with attention to detail.
• Technical aptitude with the ability to understand and articulate technical concepts and solutions.
• Excellent communication and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Customer-focused with a passion for delivering exceptional service and building strong customer relationships.
• Analytical and problem-solving skills to assess customer needs and recommend appropriate solutions.
• Ability to work independently and as part of a team in a fast-paced and collaborative environment.
• Proficiency in MS Office suite and company operating software Microsoft Dynamics 365.

*Only shortlisted candidate will be notified.

Skills