Job Description

About the Role

We are hiring Junior CRM Executive for sales division to support customer relationship management and help drive business growth through personalized engagement.

You will focus on maintaining daily engagement, analyzing customer preferences, and supporting sales activities to improve overall customer experience.

This role gives strong exposure to cross-channel communication and a clear pathway to develop a career in CRM and sales operations.

Key Responsibilities

•  Manage daily customer interactions via WhatsApp, SMS, Email, Phone, and CRM system.
•  Understand customer needs to recommend suitable products and services.
•  Prepare clear written content for proposals and sales communications.
•  Analyse market trends, competitor activity, and customer behaviour to improve outcomes.
•  Track and update CRM metrics such as conversion and activity rates.
•  Complete tasks efficiently and support team initiatives as needed.

What This Role Offers

• Ownership and visibility: Direct responsibility for managing customer touchpoints with visibility into conversion performance.
• Exploration and innovation: Opportunity to experiment with different communication styles and content to optimize sales outcomes.
•  Advisory impact: Your insights into customer behavior and market trends directly influence business proposals and service improvements.
• Career growth: Clear development from Junior CRM to Senior CRM through exposure to customer segmentation, conversion optimisation, and lifecycle management.
• Knowledge-sharing culture: Collaborative environment where proactive learning is encouraged and guidance is readily available.

Job Requirements

Work mode: On-site

Employment type: Permanent, Full-time

Language: English, Mandarin & Malay

Must-Haves:

•  SPM qualification or above.
•  Trilingual in English, Chinese, and Malay (spoken, written, and reading).
•  Minimum 1 year of experience in Sales, Customer Service, Telesales, or related roles.
•  Proactively seeks clarity and consultant to perform tasks accurately and effectively.

Nice-to-Haves:

•  Preferred age: 21–28 years old.
•  Proficient in G Suite and Microsoft Office.

Skills