Enjoy exclusive employee discounts on Singer appliances, electronics & sewing products—making your home smarter and more efficient!

Exclusive Staff Purchase Program

Hard work pays off! Earn bonuses, sales incentives & rewards—because we believe in celebrating success at every level.

Attractive Performance Incentives

Your health matters—enjoy medical, hospitalization coverage & insurance so you and your loved ones are always protected.

Comprehensive Medical & Insurance Coverage

With 100+ years of global heritage and strong roots in Malaysia, be part of a trusted brand's journey into a bold and modern future.



Strong Company Legacy & Stability

Beyond standard leave, we offer generous maternity, paternity, and compassionate leave, so you can take care of what matters most without worry.

Family-Friendly Leave Policies

With branches nationwide, enjoy job transfers, relocations & cross-branch roles—ideal for flexibility or new challenges without changing employers.

Nationwide Opportunities & Transfers

SINGER (MALAYSIA) SDN BHD

Part of a legacy that spans over a century globally, Singer Malaysia is a well-established company with a strong presence in retail and consumer financing. We operate through a wide network of branches and sales points nationwide, bringing convenience and affordability to homes and businesses across the country.
Our core offerings include:
<ul>
<li>Quality home appliances, kitchenware, and electronics &nbsp;</li>
<li>Renowned Singer sewing machines &nbsp;</li>
<li>Accessible consumer financing services &nbsp;</li>
<li>A network of over 500 sales and service centers nationwide</li>
</ul>

About Us

At Singer, our people drive our success. We believe in building a supportive, inclusive, and forward-thinking workplace where your growth matters as much as our customers’ satisfaction. Our culture is defined by:
<ul>
<li>Customer Focus – We put our customers first in everything we do. &nbsp;</li>
<li>Integrity &amp; Trust – We conduct business with honesty and transparency. &nbsp;</li>
<li>Teamwork &amp; Respect – We collaborate across functions and respect every contribution. &nbsp;</li>
<li>Performance &amp; Growth – We value initiative, reward excellence, and support development.</li>
</ul>

Our Culture

The Business Application Support Executive is responsible for providing front-line support to users across Singer (Malaysia) Sdn Bhd and its subsidiary, Berjaya Credit Sdn Bhd’s nationwide operations by ensuring the smooth operation of business-critical systems. This role involves troubleshooting system related issues, handling user queries, resolving complaints, documenting solutions, and supporting application enhancements. The ideal candidate should have strong problem-solving skills, good system knowledge, and a customer-focused mindset to ensure high user satisfaction.

<ins>Key Responsibilities:-</ins>
User Support &amp; Troubleshooting
<ul>
<li>Provide first-line support for business applications (e.g. sales, credit, inventory, payment, collection systems).</li>
<li>Troubleshoot and resolve application-related errors, bugs, and access issues raised by users.</li>
<li>Track, document, and escalate unresolved issues to the development or infrastructure teams.</li>
<li>Follow up with users to ensure resolution and satisfaction.</li>
</ul>
System Monitoring &amp; Testing
<ul>
<li>Perform application health checks and monitor system usage patterns.</li>
<li>Assist in User Acceptance Testing (UAT), bug tracking, and deployment of patches or updates.</li>
<li>Document issues, resolutions, FAQs, and training materials for common support scenarios.</li>
</ul>
Coordination &amp; Communication
<ul>
<li>Act as a liaison between business users and IT developers to translate user issues into technical requirements.</li>
<li>Support implementation of new systems or enhancements, including user training and onboarding.</li>
<li>Assist with system access controls, change requests, and setup for new branches or staff.</li>
</ul>
Continuous Improvement
<ul>
<li>Collect user feedback to identify recurring issues and suggest system or process improvements.</li>
<li>Help drive initiatives that enhance user experience and system stability.</li>
</ul>

This job is about helping people use business applications smoothly. You might like this job because it involves solving problems, supporting users, and making systems better for everyone. Your skills will ensure users are happy and systems run well!

Customer Relationship Management

Proactivity

Reliability

Effective Communication

Team Oriented

Detail Oriented

Adaptability

The Business Application Support Executive is responsible for providing front-line support to users across Singer (Malaysia) Sdn Bhd and its subsidiary, Berjaya Credit Sdn Bhd’s nationwide operations by ensuring the smooth operation of business-critical systems. This role involves troubleshooting system related issues, handling user queries, resolving complaints, documenting solutions, and supporting application enhancements. The ideal candidate should have strong problem-solving skills, good...

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SINGER (MALAYSIA) SDN BHD