Sales Support Specialist (Freshers)

Software One Experts

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This job is for a Sales Support Specialist where you’ll help create quotes and coordinate with teams to ensure smooth customer experiences. You might like this job because you get to solve client issues and drive improvements while learning a lot!

Undisclosed

Kuala Lumpur, Malaysia, Kuala Lumpur

Full-Time

Job Description

Preparation of quotes for customer software requirements

Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) to deliver the outstanding customer's experience.

Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails

Prioritising and onboarding of new publishers based on customer requirements

Handle client relationships by resolving customer issues related to Quotation, Pricing etc.

Resolving high complexity and proactively following up on highest complexity issues to resolve them with some mentorship along with a vision of working towards ZERO customer concerns.

Build awareness and facilitate client data to business & technical consultants.

Coordinate with team members to ensure efficient processing and delivery of requests.

Advise on Licensing to external as well as internal customers and build trust with your domain expertise.

Handle all types of publisher specific agreement processing within the framework of the publisher agreement.

Act as a central point of contact for all internal and external customers.

Drive sales process improvements, in partnership with leaders.

Job Requirements

Good Critical thinking, and decision-making skills.

Ability to think out of the box/ creative bent.

Good interpersonal and communication skills with all levels of management.

0--1 years professional IT sales experience

Graduate/Postgraduate

Proficient in English and Malay

Company Benefits

Flexible Work Environment

Embraces hybrid work options, allowing employees to balance professional and personal commitments effectively.

Inclusive Culture

Encourages a 'Come as you are' dress code and supports diverse backgrounds, fostering a welcoming workplace.

Global Exposure

Provides opportunities to participate in internationally oriented projects, enhancing intercultural development.

Career Development

Offers transparent career paths and supports long-term recruitment of top talent through a successful returnee culture.

Employee Recognition

Celebrates special occasions such as birthdays, anniversaries, weddings, and maternity with gift vouchers and Christmas gifts for all employees.

Community Engagement

Supports local programs and community service activities, allowing employees to have a positive impact on society.

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Pre-Sales / IT Business Analyst / Business Intelligence

Telesales / Telemarketing

Company Profile

Software One Experts

SoftwareONE Experts Sdn Bhd is a subsidiary of SoftwareONE, a global software and cloud solutions provider. The company offers a comprehensive range of services, including cloud migration, application modernization, and end-user computing, to help businesses across Southeast Asia accelerate their digital transformation journeys. By establishing the SoftwareONE Cloud Competency Center in Malaysia, SoftwareONE further...