AI-generated summary
- Create and optimise product listings, run market research and manage customer enquiries via email, WhatsApp and messaging.
- Join a team driving e-commerce growth.
- Own listing SEO and content; make a direct impact on e-commerce growth!
Job Description
STARPARK SDN BHD is hiring a Customer Service & Product Listing Executive (E-Commerce) to support e-commerce growth by creating high-quality product content, conducting market research, optimising listings for SEO, and handling customer enquiries via email, WhatsApp, and other messaging tools.
Job Requirements
Key Responsibilities:
- Customer Support (70%)
- Respond to enquiries about delivery, returns, warranties, and product specs within 24hrs.
- Process new orders from customers.
- Provide information on products to customers.
- Close online sales based on enquiries and create payment links for customers to make payment.
- Handle WhatsApp catalog shares, order tracking, and complaints professionally.
- Escalate complex issues (faulty toilets, late deliveries) to management.
- Maintain knowledge base with policies, scripts, and common FAQs.
- Product Listing & Market Research (30%)
- Write clear, accurate, and persuasive product titles, descriptions, and feature highlights.
- Upload and maintain product listings across platforms (eBay, Amazon, Shopify).
- Ensure product information, pricing, and stock status are always updated and consistent.
- Maintain brand tone and content quality across all listings.
- Monitor competitor listings, pricing, and market trends.
- Identify opportunities to improve product positioning and content strategy.
- Analyse customer search behaviour to refine keywords and listing structure.
Job Requirements:
- 1+ years e-commerce product listing or customer service experience.
- Familiarity with Shopify (product uploads, basic CSS for styling).
- Excellent English writing (product descriptions, customer emails).
- Understanding of SEO fundamentals and keyword research.
- Proactive, curious, and eager to learn.
- Working Hours: 12pm to 9pm / 3pm to 12am
Skills
Company Benefits
Small Team, Big Room to Grow
Be part of a growing team where you have the space to explore, take on new challenges and build your career beyond the boundaries of a job title.
Your Voice Matters
Have an opinion? Speak up! We value open communication and believe everyone should have a chance to be heard.
Great People, Great Team
Work alongside supportive teammates who are always ready to lend a hand, share a laugh and celebrate the wins together.
A Place to Be Yourself
No need to put on a corporate mask. Bring your personality, your ideas and your own way of doing things.
Learn & Level Up
Training is provided to help you build your knowledge, strengthen your skills and keep progressing in your career.
Comprehensive Employee Benefits
Enjoy Annual Leave, EPF, SOCSO, EIS and Overtime Pay as part of your employment package.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
